GURMUKH SINGH

• Patrolled and monitored assigned areas to ensure safety and compliance with regulations.

• Applied knowledge of the Ontario Highway Traffic Act and Provincial Offences Act to address security issues and enforce policies.

• Helped City of Brampton staff and Brampton Transit personnel manage situations involving individuals causing disturbances, ensuring the safe removal of such individuals from properties and buses.

• Documented incidents and prepared detailed reports for management and law enforcement.

• Utilized MS Office Suite to maintain accurate records, schedules, and correspondence.

• Collaborated with team members to improve response strategies and address security concerns.

• Supervised and coordinated security staff, ensuring compliance with security policies and protocols while providing exceptional service to clients and visitors.

• Led emergency response initiatives, managing the coordination of staff and stakeholders during critical incidents to ensure safety and effective communication.

• Conducted risk assessments and implemented preventive security measures to safeguard property and personnel, enhancing overall safety for residents and guests.

• Monitored and managed CCTV, alarms, and access control systems, responding swiftly to incidents while maintaining a calm and professional demeanor.

• Ensured accurate and timely reporting of incidents, maintaining detailed logs and records to support operational efficiency and transparency.

• Trained and mentored security personnel, conducting performance evaluations and coordinating training sessions to foster a culture of service excellence.

• Collaborated with management to revise and enforce security policies and procedures, ensuring alignment with customer service standards.

• Assisted residents and guests by addressing inquiries and resolving issues professionally, ensuring a welcoming experience.
• Handled in-person and phone interactions, providing clear communication and efficient service for guest check-ins, deliveries, and other resident needs.
• Guided residents and visitors through the building, offering assistance and ensuring their comfort and safety.
• Processed and verified guest credentials for building access, maintaining a friendly approach while upholding security protocols.
• Proactively addressed and resolved resident concerns, ensuring a positive, supportive experience while maintaining building security.