Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurmohit Kaur

Surrey,BC

Summary

Dynamic and results-driven professional with extensive experience at Trail Appliances as a Dispatcher. Proven ability in customer service and problem-solving, enhancing delivery efficiency and maintaining high-quality standards. Skilled in data entry and conflict resolution, consistently improving operations and fostering strong team collaboration. Committed to achieving excellence in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Dispatcher

Trail Appliances
07.2022 - 04.2025
  • Assisted in coordinating daily dispatch operations to ensure timely deliveries.
  • Monitored communication channels for incoming requests and route changes.
  • Learned to operate dispatch software for tracking shipments and driver locations.
  • Supported drivers with navigation assistance and delivery updates.
  • Maintained accurate logs of dispatched orders and customer interactions.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.

Supervisor

Subway
03.2020 - 03.2022
  • Oversaw daily operations to ensure efficient workflow and high-quality standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced efficiency and reduced downtime.
  • Conducted performance evaluations to assess team productivity and identify development needs.

Sandwich Artist

Subway
07.2019 - 02.2020
  • Prepared and assembled sandwiches according to customer specifications, ensuring quality and presentation standards.
  • Maintained cleanliness and organization of workstations to comply with health regulations and enhance efficiency.
  • Assisted in inventory management by tracking stock levels and notifying management of restocking needs.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
  • Collaborated with team members to streamline sandwich production processes, improving order turnaround time.
  • Kept workplace clean and organized in line with restaurant policies.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.

Warehouse Worker

Aryzta
06.2017 - 06.2019
  • Operated machinery to assemble products efficiently while adhering to safety protocols.
  • Collaborated with team members to streamline production processes and reduce downtime.
  • Monitored quality control standards, ensuring products met specifications before shipping.
  • Implemented process improvements that increased workflow efficiency and minimized waste.
  • Assisted in inventory management, tracking materials and supplies for optimal stock levels.
  • Led shift meetings to communicate goals, address challenges, and foster team collaboration.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Increased output by implementing effective time management techniques and prioritizing high-demand tasks.

Education

Associate of Arts - Mostly Psychology

Alexander College
Burnaby
12-2018

GED -

KMV Collegiate S.SEC School
Jalandhar, Punjab
03-2016

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Problem-solving

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Dispatcher

Trail Appliances
07.2022 - 04.2025

Supervisor

Subway
03.2020 - 03.2022

Sandwich Artist

Subway
07.2019 - 02.2020

Warehouse Worker

Aryzta
06.2017 - 06.2019

Associate of Arts - Mostly Psychology

Alexander College

GED -

KMV Collegiate S.SEC School

Similar Profiles

CREATE PROFILE
Gurmohit Kaur