Gurmohan Singh Dhaliwal
Edmonton,AB
Summary
Highly motivated and results-driven Supervisor with over 5 years of experience in leading teams and managing operations. Proven track record of delivering exceptional customer service and achieving sales targets. Skilled in developing and implementing effective strategies to maximize productivity and efficiency. Exceptional problem-solving abilities and ability to adapt quickly to changing business needs. Strong interpersonal skills and ability to communicate effectively with team members at all levels. Looking to leverage my experience and leadership skills to contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
Work History
Professional Taxi Driver
Uber And Lyft
2024.05 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
- Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
Construction Helper
Nextgen Renovation
2023.07 - 2024.03
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Performed manual labor and random jobs to help teams accomplish goals.
Supervisor
Petro Canada
2019.02 - 2023.11
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
Business Administration - Management And Leadership
Northern Alberta Institute of Technology
Edmonton, AB09.2021
Skills
- Safe Driving
- Punctuality
- Cleanliness
- Excellent navigation
- Local Area Knowledge
- Safety awareness
- Customer Service
- Time Management
- Attention to Detail
- Decision-Making
- Heavy lifting
- Quick learner
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Professional Taxi Driver
Uber And Lyft
2024.05 - Current
Construction Helper
Nextgen Renovation
2023.07 - 2024.03
Supervisor
Petro Canada
2019.02 - 2023.11
Business Administration - Management And Leadership
Northern Alberta Institute of Technology