Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurminder Singh

45 Haven Street Broughton,Milton Keynes

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

MK Fish and Pizza
03.2024 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Sales Assistant

H&V Metal Craft Pvt. Ltd.
02.2023 - 01.2024
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Education

Master of Science - Management

BPP University
1 Portsoken Street London E18BT
04-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order processing

Languages

English

Timeline

Customer Service Representative

MK Fish and Pizza
03.2024 - 11.2024

Sales Assistant

H&V Metal Craft Pvt. Ltd.
02.2023 - 01.2024

Master of Science - Management

BPP University

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Gurminder Singh