Gurminder Singh
45 Haven Street Broughton,Milton Keynes
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MK Fish and Pizza
03.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Assistant
H&V Metal Craft Pvt. Ltd.
02.2023 - 01.2024
- Executed visual merchandising strategies to attract customers and drive sales.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Master of Science - Management
BPP University
1 Portsoken Street London E18BT04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
Languages
English
Timeline
Customer Service Representative
MK Fish and Pizza
03.2024 - 11.2024
Sales Assistant
H&V Metal Craft Pvt. Ltd.
02.2023 - 01.2024
Master of Science - Management
BPP University
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