Gurminder Singh
Winnipeg
Summary
Driven and dynamic Supervisor with a proven track record at Mobil Gas Station, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in operations management and employee motivation, adept at fostering teamwork and collaboration. Demonstrated adaptability and attention to detail, significantly improving workflow and service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Supervisor
Mobil Gas Station
06.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
FRONTLINE WORKER
Dairy Queen Grill & Chill
08.2022 - 09.2022
- Provided exceptional customer service, resulting in numerous positive feedback from clients.
- Developed lasting relationships with customers, leading to higher levels of repeat business.
- Worked closely with team members to resolve conflicts and find solutions for challenging situations.
- Assisted in maintaining a clean and safe environment for both customers and coworkers.
- Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
- Managed inventory levels, reducing waste and improving overall stock management.
- Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
Chef Assistant
Da Tandoor
01.2021 - 01.2022
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
- Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Cleaned and oiled kitchen equipment to maintain optimized function.
Education
GED -
Okanagan College
Kelowna, BC09.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Operations Management
- Inventory Oversight
- Financial Management
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Active Listening
- Sales Forecasting
Languages
English
Native or Bilingual
Timeline
FRONTLINE WORKER
Dairy Queen Grill & Chill
08.2022 - 09.2022
Supervisor
Mobil Gas Station
06.2022 - 09.2024
Chef Assistant
Da Tandoor
01.2021 - 01.2022
GED -
Okanagan College
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