Gurminder Singh
Surrey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
A service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Newton Whalley Hi Way Taxi Ltd.
09.2019 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
Aldergrove Langley Taxi Ltd
04.2020 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Business Owner
Dadwalpty.Ltd.
08.2010 - 05.2017
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Operations Manager
Black And White Taxi Cab
02.2011 - 09.2014
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Front Desk Night Supervisor
Explorers Inn Hotel
06.2008 - 08.2010
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues during overnight shifts.
- Maintained hotel security by conducting routine checks and monitoring surveillance systems throughout the night.
- Streamlined check-in and check-out processes for guests, ensuring a smooth and efficient experience.
- Collaborated with housekeeping and maintenance teams to address guest needs and maintain the cleanliness of the property.
- Handled cash transactions, reconciling daily reports to ensure accurate financial records for management review.
Education
MBA - Business Administration
Griffith University
Brisbane, Australia08.2014
BBA - Administrative Business Management
Griffith University
Brisbane, Australia05.2012
Diploma - Tourism And Hotel Management
Holmes College
Brisbane Australia03.2009
High School Diploma -
Doaba Public School
Punjab, India03.2007
Skills
- Quality Management
- Customer Relationship Management
- Business Development
- Staff Supervision
- Schedule Management
- Project Management
- Business Administration
- Advertising and Marketing
- Expense Control
- Budget Analysis
Accomplishments
Following the Covid-19 pandemic, Newton Whalley Taxi was the first business to register as a fully operational fleet in British Columbia. Despite the challenges faced by ride-hailing services, the company has expanded its business in the corporate sector by over 100%.
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Affiliations
- Outdoor Activities, Travelling, Road Trips, Hiking, Anything Adventerous.
References
References available upon request.
Timeline
Assistant Manager
Aldergrove Langley Taxi Ltd
04.2020 - 07.2022
General Manager
Newton Whalley Hi Way Taxi Ltd.
09.2019 - Current
Operations Manager
Black And White Taxi Cab
02.2011 - 09.2014
Business Owner
Dadwalpty.Ltd.
08.2010 - 05.2017
Front Desk Night Supervisor
Explorers Inn Hotel
06.2008 - 08.2010
MBA - Business Administration
Griffith University
BBA - Administrative Business Management
Griffith University
Diploma - Tourism And Hotel Management
Holmes College
High School Diploma -
Doaba Public School
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