Summary
Overview
Work History
Education
Skills
Timeline
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Gurmeet Jawanda

Etobicoke,ON

Summary

Dynamic professional with experience at Franklin Empire, excelling in telephone sales and customer service. Proven ability to resolve issues and enhance client satisfaction through consultative selling. Proficient in CRM and database management, driving sales growth and operational efficiency. Adept at integrating technology to optimize e-commerce solutions and improve customer interactions.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Franklin Empire
Toronto, ON
07.2022 - Current
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Supported continuous quality and customer service improvement in e-commerce operations.
  • Integrated photographs of merchandise into e-commerce software.

Client Support Representative

Soft Forward Technologies Inc
Calgary
11.2019 - 12.2021
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.

Web Developer

AMS Informatics
Chandigarh
04.2012 - 03.2019
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Adhered to SEO best practices while designing sites.
  • Delivered user support to clients to train, educate and answer questions.
  • Oversaw back-end development using ASP.net MVC to maintain website integrity.
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
  • Planned and engineered RESTful web services to manipulate dynamic datasets.

Education

B.Tech - Computer Science

Punjabi University
Patiala
01.2011

Skills

  • Telephone sales
  • Issue resolution
  • Customer service
  • Email and phone etiquette
  • Database management
  • Order management
  • CRM proficiency
  • E-commerce Sales
  • Teamwork

Timeline

Inside Sales Representative

Franklin Empire
07.2022 - Current

Client Support Representative

Soft Forward Technologies Inc
11.2019 - 12.2021

Web Developer

AMS Informatics
04.2012 - 03.2019

B.Tech - Computer Science

Punjabi University

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