Gurmeet Mandhan
Niagara Falls,ON
Summary
- Driven professional with a proven track record in customer service and teamwork, honed at Red Tape and Sketchers India. Excelled in enhancing store operations and customer satisfaction through effective problem-solving and meticulous attention to detail. Demonstrated ability to exceed sales goals, streamline processes for improved productivity, and foster customer loyalty through exceptional service and collaboration.
Overview
1
1
year of professional experience
Work History
Sales Associate
Red Tape
04.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained an average customer response time of 2 minutes.
- Meet or exceed the sales goals and targets.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Team Member
Sketchers India
12.2022 - 03.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Maintained a productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate of Applied Science - Chemical Laboratory Technician
Sheridan College
Fort Erie, ON09.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Retail Store Operations
- Point of sale operation
- Display Setup
- Problem-Solving
- Attention to Detail
- Computer Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Associate
Red Tape
04.2023 - 02.2024
Team Member
Sketchers India
12.2022 - 03.2023
Associate of Applied Science - Chemical Laboratory Technician
Sheridan College
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