Gurmeet Kaur
Brampton,ON
Summary
Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Puma
02.2023 - 09.2023
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
H&M
03.2022 - 09.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Laws -
SSJ Campus
Almora08.2021
Bachelor of Laws -
IMT
Kashipur08.2018
Skills
- Upselling
- Customer Service
- Time Management
- Attention to Detail
- Sales and Promotions
- Positive Customer Engagement
- Listening Skills
- Building rapport
- Complex Problem-Solving
- Team Leadership
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Associate
Puma
02.2023 - 09.2023
Customer Service Representative
H&M
03.2022 - 09.2023
Master of Laws -
SSJ Campus
Bachelor of Laws -
IMT
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