GURMANPREET SINGH
Halifax,Nova Scotia
Summary
Professional Summary
Dedicated and security-focused professional with experience across retail, commercial, residential, and high-traffic environments, including Canada Post facilities, housing shelters, banks, construction sites, and shopping malls. Skilled in access control, CCTV surveillance, routine patrols, incident reporting, emergency response, and conflict de-escalation. Demonstrates strong situational awareness, sound judgment, and professional communication while maintaining safe and secure environments. Committed to protecting people and property, enforcing site procedures, preventing security risks, and responding effectively to incidents with integrity, vigilance, and professionalism.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Specialist
Telus
Halifax, Nova Scotia
08.2025 - Current
- Provided customer assistance in fast-paced retail environment, resolving concerns through effective communication.
- Adhered to workplace safety procedures while enhancing customer experience.
- Resolved customer inquiries using Best Buy Canada service policies and product knowledge.
- Assisted customers with returns, exchanges, and order status at Best Buy Canada.
- Processed payments, refunds, and purchase adjustments with accuracy and care.
Security Guard / Site Supervisor
First Defence Security
Halifax, Nova Scotia
01.2026 - 10.2026
- Supported site security operations through effective access control, proactive patrols, and vigilant surveillance.
- Identify and report security risks, hazards, suspicious activity, and policy violations promptly.
- Maintained professional communication with visitors and staff while documenting incidents and daily activities accurately.
- Follow site procedures and escalation protocols to help maintain a safe and secure environment.
Security Guard (Casual)
Securitas Canada
Halifax, Nova Scotia
12.2025 - 05.2026
- Conducted interior and exterior patrols to enhance safety and deter unauthorized access.
- Monitored CCTV, alarm systems, and access-control activity; verified credentials to maintain secure environment.
- Responded to disturbances, emergencies, and suspicious activity, documenting incidents to ensure compliance with site procedures.
Security Guard
Ultimate Security
02.2025 - 08.2025
- Conducted routine security patrols across retail and mall properties to deter potential threats.
- Monitored surveillance equipment and alarm systems, responding promptly to incidents and emergencies to ensure safety.
- Documented suspicious activities and safety hazards in reports to aid in incident investigations.
Security Guard
Flash Security Services
01.2024 - 12.2024
- Conducted regular foot patrols and security inspections to ensure safety and controlled access to designated areas.
- Responded to disturbances and emergencies, and completed incident reports.
- Adhered to established security policies and procedures to maintain operational integrity.
Education
Office Administration Certificate -
Georgian College
OntarioSkills
- Access Control and Visitor Verification
- Incident reporting
- Safety inspections
- Customer service
- CCTV monitoring
- Emergency Response and Alarm Procedures
- Access awareness
- Security documentation
- Interior and Exterior Patrols
- Conflict resolution
- Policy compliance
- Loss prevention
CORE COMPETENCIES
- Access Control & Visitor Verification
- Incident & Daily Activity Reporting
• Interior & Exterior Patrols
• Conflict Resolution & De-escalatior
- Safety Inspections & Hazard Reporting
- Customer Service & Professional
Communicalon
- CCTV Monitoring & Surveillance
- Emergency Response & Alarm
Procedures
• Unauthorized Access & Suspicious
Activitv Awareness
• Security Documentation & Log
Maintenance
Personal Information
- Availability: Full-Time | Part-Time | Days | Evenings | Nights
- Work Permit: Eligible to Work in Canada
Certification
- Valid Security Guard Licence
- Valid First Aid & CPR (Level C)
- PROTECT Security Certificate
- WHMIS — Workplace Hazardous Materials Information System
- Food Safety Training
- Self-Defence Training
- Eligible for Government of Canada security screening
- International Police Clearance Certificate (PCC) available
- Halifax Police Clearance Certificate (PCC) available
Timeline
Security Guard / Site Supervisor
First Defence Security
01.2026 - 10.2026
Security Guard (Casual)
Securitas Canada
12.2025 - 05.2026
Customer Service Specialist
Telus
08.2025 - Current
Security Guard
Ultimate Security
02.2025 - 08.2025
Security Guard
Flash Security Services
01.2024 - 12.2024
Office Administration Certificate -
Georgian College