Kiranpreet Kaur
AINTREE VIC,Australia
Summary
Proactive and results-oriented professional with proven expertise in customer service and hospitality services, honed at Bansal Immigration and Twist Tikka. Excelled in resolving guest issues, enhancing customer loyalty, and mentoring new hires, significantly contributing to team success. Skilled in cash handling and problem-solving, consistently exceeding guest satisfaction targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Bansal Immigration
01.2023 - 01.2024
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Twist Tikka
08.2021 - 04.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Kitchen Management -
Franklin International College
Melbourne, Australia Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Listening skills
- Administrative skills
- Front office support
- POS systems
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
RSA ( Responsible Service of Alcohol)
Timeline
Front Desk Agent
Bansal Immigration
01.2023 - 01.2024
Customer Service Representative
Twist Tikka
08.2021 - 04.2022
RSA ( Responsible Service of Alcohol)
Kitchen Management -
Franklin International College
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