Gurmanpreet kaur
Edmonton, AB
Work Preference
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Starbucks
Edmonton, AB
08.2024 - Current
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed cash drawer, balancing daily sales and maintaining accurate financial records.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Enhanced customer experience by providing prompt and accurate transactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Barista
Starbucks
Edmonton, AB
08.2024 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and other equipment to ensure consistent product quality.
- Provided exceptional customer service by engaging with customers and addressing inquiries effectively.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty through positive interactions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Business Management
Portage College
Lac La Biche02-2026
High School Diploma -
Gurjot Senior Secondery School
Haryana, India 03-2023
Skills
- Time management
- Attention to detail
- Problem-solving
- Cash handling
- Adaptive and creative
- Team leadership
- Performance improvement
- Excellent math skills
- Customer service
- Cash management
- Cash handling expertise
- Analytical thinking
- Microsoft office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Cashier
Starbucks
08.2024 - Current
Barista
Starbucks
08.2024 - Current
Business Management
Portage College
High School Diploma -
Gurjot Senior Secondery School