GURMANJOT KAUR BRAR

• Escort people within the facility, using restraints to ensure the safety of everybody.

• Demonstrate empathy and compassion and a recognition that you are working with individuals under stress.

• Observe, monitor, and report on behavior of detainees.

• Conduct regular foot patrols - both indoor and outdoor facilities

• Monitor and properly utilize security software and equipment!

• Generate daily incident reports.

• Utilization of tactical training to de-escalate potentially dangerous situations.Maintained a safe environment for staff and visitors through proactive surveillance and communication.

• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.

• Responded appropriately to security breaches and emergency situations
• Mitigated security threats by identifying, evaluating and applying appropriate situational approaches
• Supported implementation of new security screening procedures in accordance with TSA objectives
• Enforced policies evenly with all passengers and crew to minimize safety concerns
• Confiscated dangerous items, hazardous materials, and unauthorized liquids from passengers
• Closely examined passenger documentation to verify destinations and identify special handling requirements
• Maintained high level of professionalism and respect while interacting with passengers during screening procedures
• Kept screening checkpoints orderly and efficient by quickly completing screenings
• Directed passengers to remove metal objects and shoes to improve screening results.

• Handle unique or complex customer interactions
• Providing clear and direct communication of expectations and giving feedback to the team
• Taking inspiration from credible and relevant fashion references, including current style icons and influencers, and translate that inspiration into action by solving customer styling needs
• Connecting and engaging with customers authentically to understand their styling needs
• Serve as a Brand storyteller to create experiences that drive sales and achieve store goals, with the customer as the primary focus
• Demonstrating values and behaviors consistent with our Words to Live By
• Assist in creating an inclusive environment where our customers and employees feel a sense of belonging
• Supporting sales floor, fitting room, cash wrap, back of house, as required.

• Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
• Answer phones courteously and promptly
• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
• Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
• Efficiency: Execute reductions, price changes, transfers and cash register routines
• Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
• Team Player: Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
• Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee.

• Corrected issues and handled emergencies through responsive and decisive leadership
• Working effectively with customers both verbally and in written
• Coached, trained, and developed employees in company policies and compliance requirements
• Resolved customer problems personally, responding to inquiries and complaints
• Generated sustainable business targets to drive meaningful and long-lasting improvements
• Coached employees on speed and efficiency to improve team productivity
• Tracked employee time and submitted accurate reports to prevent payroll delays
• Coordinated production schedules within department to meet business targets and delivery expectations
• Conducted regular analysis to assess team performance and actions to accelerate growth
• Observed employees to identify deficiencies and implemented strategies to close knowledge gaps
• Engaged in continuous improvement activities to enhance team performance and productivity
• Assigned projects and distributed tasks to team members per areas of expertise
• Prioritized workflow and resolved daily operational challenges to support goal achievement
• Prevented or resolved conflict before escalation to build stronger team
• Coached team to develop skills and overcome weaknesses to reach goals
• Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines
• Documented daily operational data and communicated results to management
• Proficient in using MS office (Word, Excel and outlook) and POS system
• Managing Payroll summary, breaks and work schedule for team members
• Handling shipment process and meeting the required UPH with team
• Working on the process of Sign to sell, back stocking and clearance to increase sales
• Providing customers with excellent service and a remembering experience
• Performing Sales and service leader duties on the floor and taking care of the KPIs for better sales
• Performing opening and closing cash functions and reporting any issues to the General manager.

• Under training for the management role for products and operations
• Learning the operational side of the company while working as a merchandising specialist
• Serving as a role model to achieve priorities in store, with the customer as the primary focus
• Supporting the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Building and sharing expertise in an assigned specialized functional area
• Supporting completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Understanding customers needs and helping customers in every possible way
• Handle unique or complex customer interactions
• Providing clear and direct communication of expectations and giving feedback to the team.

• Acknowledge and assist customers
• Ensuring retailer compliance with merchandising strategies
• Maintaining inventory of products
• Locate merchandise efficiently using various methods and Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Collaborating with suppliers, manufacturers, and retailers to ensure proper execution of merchandising plans
• Perform the cash transactions using POS system and follow the guidelines of loyalty program
• Leading a merchandising team and educating them the process from visuals to merchandising on Salesfloor.

• Evaluated efforts by sales teams and assisted in improving sales by implementing new planning strategies
• Resolved customer complaints and made sure customers received needed services from company
• Engaged with customers and monitored merchandise to deter theft
• Balanced cash drawer, verified cash transfers and maintained electronic documents to generate daily reports
• Completed accounts receivable reconciliations and prepared daily deposits
• Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information
• Handled exchanges and returns and escalated customer complaints according to company policy
• Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
• Trained cashiers on store policies and performance standards to maintain optimal customer service levels
• Assisted cashiers in balancing cash tills at close of shift
• Completed open and close functions to secure funds and properly conduct safe deposits
• Recommended additional products or services to promote loyalty and guest service programs
• Replenished merchandise to meet shelf and table standards
• Stayed informed of new or existing products to better serve guests.

• Acknowledge and assist customers
• Locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support.