Gurmanjot Kaur
Brampton,ON
Summary
Have a strong knowledge of the real meaning of great customer service. Skilled in problem-solving, time management, and maintaining safety compliance, demonstrated by optimizing delivery processes and achieving a zero-accident record. Highly skilled swim coach with advanced training in swimming and sports leadership Trained and experienced in curriculum and instruction and proficient in utilizing powerful techniques to help athletes maximize their athletic performance levels.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maan Traveler
09.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Preet Boutique
04.2023 - 09.2023
- Developed positive relationships with customer to ensure their satisfaction and loyalty
- Utilized strong communication skills to clearly explain products and services to customers
- Greeted customers as they entered the store, and immediately helped them check in for appointments or find products
Education
Computer Education -
E-escot Computer Education
Fairdkot, Punjab08.2024
Senior Secondary Education -
Central Board Of Secondary Education
Fairdkot, Punjab03.2023
Skills
- Time management
- Documentation and reporting
- Excellent customer service skills
- Problem-solving
- Active listening
- Data entry
- Complaint handling
- Microsoft Excel
- Decision-making
- Scheduling
- Microsoft PowerPoint
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
Maan Traveler
09.2024 - 11.2024
Customer Service
Preet Boutique
04.2023 - 09.2023
Senior Secondary Education -
Central Board Of Secondary Education
Computer Education -
E-escot Computer Education
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