Gurmaneet Kaur
Edmonton,AB
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
Work History
CLIENT EXPERIENCE MANAGER
Full Creative - Remote Home Based Job
02.2023 - Current
- Manage and prioritize tasks to have productive outcome while keeping track of team
- Exceptional customer service skills and decision making power with strong communication skills
- Provide proper guidance to team for growth and success
- Willing to learn and bring growth in the company
- Monitored customer interactions across multiple channels to identify opportunities for improvement.
CUSTOMER SUPPORT MANAGER
Pizza hut
03.2021 - 02.2023
- Help to increase customer return rate by always providing excellent customer service
- Excellent planning and organizational skill result in the optimum functioning of the department and the consistent achievement of customer service standard
- Supervise and direct 12+ associate in the completion of customer service task
- Implementing customer support processes to enhance customer satisfaction
- Provided excellent customer service by talking to customers and understanding what their needs, concerns and solutions are using customer centric approach
- Following the best practices to help customers with their queries and issues
- System Utilized: IBM POS | Zebra Handheld Computer.
TECHNICAL DRESS REHEARSAL (IT TECHNICIAN)
Alberta Health services
07.2019 - 02.2021
- Supported other departments with their IT needs by providing advice or assistance when necessary
- Responding in a timely manner to service issues and requests
- Troubleshot technical issues with printers, networks, operating systems, and applications
- Prepared evaluations of software and hardware and recommended improvements and upgrades.
Education
GED -
Northern Alberta Institute of Technology
Edmonton, AB04.2019
Skills
- Exceptional communication
- Multitasking capabilities
- Interpersonal skills
- Sales support
- Strong leadership
- Team collaboration
- Microsoft Outlook, Word, and Excel
- Call Monitoring
Strength Areas
- Exceptional customer centric approach, responding to their concerns and queries in a professional and timely manner
- Proficient to focus on managing the given resources in most optimum level possible by being a quick initiator.
Timeline
CLIENT EXPERIENCE MANAGER
Full Creative - Remote Home Based Job
02.2023 - Current
CUSTOMER SUPPORT MANAGER
Pizza hut
03.2021 - 02.2023
TECHNICAL DRESS REHEARSAL (IT TECHNICIAN)
Alberta Health services
07.2019 - 02.2021
GED -
Northern Alberta Institute of Technology