Gurmandeep Singh
Kitchener
Summary
Dynamic Cable Tech Team Lead at Citylink with a detail-oriented approach and a proven track record in troubleshooting complex issues.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
4
4
years of professional experience
Work History
Cable Tech Team Lead
Citylink
04.2023 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Performed preventive maintenance of telecommunications equipment.
Network Technician
Bell Technical Solutions
07.2022 - 01.2023
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
Freight Rail Loader
Xtl Transport
07.2021 - 06.2022
- Streamlined workflow processes, identifying areas of improvement within the rail loading operations for increased productivity.
- Reduced cargo damages by enforcing proper handling techniques and ensuring strict adherence to safety regulations.
- Expedited shipment processing times via cross-functional coordination between warehouse staff, transportation providers, and customers.
- Enhanced workplace safety standards with diligent monitoring of employee compliance to company policies.
Counter Salesperson
METALWORKS
11.2020 - 05.2021
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
Education
College Diploma - Computer Systems Technician-networking
St. Clair College
Mississauga, ON12-2021
Skills
- Mentoring Experience
- Detail-Oriented Approach
- Clear Client Interaction
- Workforce Development
- Organizational Strategy
- Creative Problem-Solving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
Cable Tech Team Lead
Citylink
04.2023 - Current
Network Technician
Bell Technical Solutions
07.2022 - 01.2023
Freight Rail Loader
Xtl Transport
07.2021 - 06.2022
Counter Salesperson
METALWORKS
11.2020 - 05.2021
College Diploma - Computer Systems Technician-networking
St. Clair College
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