Gurmandeep Kaur
Winnipeg
Summary
A dedicated and detail-oriented professional with a strong educational background in Human Resources Management and extensive experience in customer service and administrative roles. Seeking to leverage communication, organization, and problem-solving skills in a dynamic HR environment to contribute to employee engagement, development, and organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Shapes Fitness Centre
06.2024 - Current
- Greet members and guests, provide information about services, and resolve issues
- Actively promote and sell memberships and meet monthly sales goals
- Manage member check-ins, maintain records, and schedule appointments
- Ensure cleanliness and organization of the front desk and common areas
- Communicate updates and promotions to members, gather feedback, and collaborate with staff
- Monitor facility security, execute emergency procedures, and participate in marketing and training activities.
HR Administrative Assistant
HDFC Bank
05.2022 - 09.2023
- Provided comprehensive administrative support to the HR department by managing calendars, coordinating meetings, and handling correspondence, ensuring smooth HR operations
- Assisted with the administration of employee benefits, including processing enrollments, changes, and terminations, ensuring accurate and timely updates to benefits records
- Supported performance management processes by tracking employee performance reviews, maintaining performance records, and assisting in the preparation of performance reports
- Contributed to employee relations efforts by addressing employee inquiries, resolving minor conflicts, and providing support to ensure a positive work environment
- Assisted in the implementation and monitoring of HR policies and procedures, ensuring compliance with labor laws and regulations to uphold organizational standards and legal requirements.
Intern
Government Secondary School
09.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Associate
Reliance Retail Store
09.2020 - 03.2022
- Greeting and assisting customers, providing product information, and answering inquiries
- Operating cash registers and handling transactions, returns, and exchanges
- Maintaining inventory, restocking shelves, and ensuring attractive product displays
- Addressing and resolving customer complaints or directing them to the appropriate manager
- Supporting store promotions, sales events, and special campaigns
- Keeping the store clean, and organized, and following safety protocols
- Collaborating with team members to achieve store goals and provide excellent customer service.
Education
Post-secondary Diploma in Human Resources Management -
Robertson College
Winnipeg, MB09.2024
Bachelors in Economics, Political Science, and Literature -
Baba Farid Group of Institutions
Bathinda, PB09.2022
Skills
- Expertise in sourcing, interviewing, and hiring candidates to meet organizational needs and goals
- Proficient in handling employee concerns, resolving conflicts, and fostering a positive work environment
- Familiarity with HRIS (Human Resource Information Systems) and ATS (Applicant Tracking Systems) for efficient HR operations
- In-depth understanding of employment laws, policies, and procedures to ensure organizational compliance
- Experience in organizing, delivering, and evaluating training sessions or workshops to support employee growth and development
- Skilled in managing performance reviews, tracking employee performance, and assisting in the development of performance improvement plans
- Competence in providing administrative support to HR functions, including managing documentation, scheduling, and handling correspondence
Scheduling appointments
Certification
- Certified Human Resources Professional (CHRP)
- Certified as a Support Worker at Rural and Community Development (Volunteering)
Volunteer Experience
Support Worker, Rural and Community Development (NGO), 03/01/19, 07/01/22, Conducted outreach programs to raise awareness about mental health and available resources., Organized and facilitated group therapy sessions to promote peer support., Conducted workshops on mental health awareness and first aid for community members.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Front Desk Sales Associate
Shapes Fitness Centre
06.2024 - Current
HR Administrative Assistant
HDFC Bank
05.2022 - 09.2023
Intern
Government Secondary School
09.2021 - 04.2022
Sales Associate
Reliance Retail Store
09.2020 - 03.2022
Bachelors in Economics, Political Science, and Literature -
Baba Farid Group of Institutions
- Certified Human Resources Professional (CHRP)
- Certified as a Support Worker at Rural and Community Development (Volunteering)
Post-secondary Diploma in Human Resources Management -
Robertson College
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