Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurman Khangura

Calgary,Alberta

Summary

Motivated professional with extensive experience in operational management, customer relations, and safety protocols. Seeking a challenging role where I can leverage strong critical thinking skills, technical expertise, and a commitment to fostering secure, inclusive environments while driving organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Records and Information Practicum Student

Alberta Securities Commission (ASC)
05.2024 - 05.2024
  • Executed data governance strategies to maintain data integrity and confidentiality while addressing security vulnerabilities.
  • Delivered exceptional customer service in a mailroom setting, addressing inquiries and resolving issues efficiently.
  • Utilized diagnostic tools to troubleshoot procedural issues and ensure compliance with organizational standards.
  • Knowledgeable about information governance principles and practices to maintain data integrity, security, and privacy
  • Able to assess and mitigate risks associated with information assets through effective data governance strategies
  • Excellent interpersonal and communication skills developed through providing customer service in the mailroom
  • Ability to address customer inquiries, resolve issues, and aid promptly and courteously
  • Proficient in managing customer expectations and delivering high-quality service to meet their needs effectively
  • Familiarity with diagnostic tools and techniques to troubleshoot equipment, software, and procedural issues effectively


Loader

Superstore
01.2020 - 10.2024
  • Ensured accurate and timely delivery of customer orders.
  • Collaborated with inventory teams to maintain accurate tracking of goods and smooth store operations.
  • Managed cash transactions and ensured correct till usage
  • Collaborate with the Inventory team to ensure accurate tracking of goods
  • Collaborating with other team members, such as stock clerks and supervisors, to ensure efficient and smooth operations in the store


Administrative Assistant

Superstore
09.2021 - 02.2022
  • Managed inbound and outbound correspondence, ensuring timely and professional communication.
  • Developed reports, presentations, and internal documentation to support operational goals.
  • Provided excellent customer service to clients and visitors
  • Proficient in software such as word processing, spreadsheets, and presentation tools
  • Maintained and updated SharePoint databases, ensuring data accuracy and accessibility.
  • Proficient in accurate data entry using Microsoft access

Education

Administrative information Management - Business Administration

Southern Alberta Institute of Technology
Calgary, Alberta
11.2024

Skills

  • Security and Risk Management: Comprehensive understanding of risk assessment methodologies, information governance, and safety principles to ensure protection and compliance
  • De-escalation and Conflict Resolution: Proficient in mitigating high-stress situations through effective communication and situational analysis
  • Technical Proficiency: Advanced capabilities in Microsoft Office Suite (Excel, Access, Word, Outlook) and database management for accurate documentation and reporting
  • Emergency Preparedness: Familiar with diagnostic tools and adept at responding to procedural challenges under pressure
  • Interpersonal Communication: Skilled in fostering positive relationships and promoting collaboration within diverse teams and communities

Certification

  • Microsoft Office Specialist (MOS) Expert: Certified in Excel, Access, Word, and Outlook.
  • Emergency First Aid and CPR: Current certification.

Timeline

Records and Information Practicum Student

Alberta Securities Commission (ASC)
05.2024 - 05.2024

Administrative Assistant

Superstore
09.2021 - 02.2022

Loader

Superstore
01.2020 - 10.2024

Administrative information Management - Business Administration

Southern Alberta Institute of Technology

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Gurman Khangura