Gurman kaur
Brampton,Ontario
Summary
Detail-oriented and service-focused Business Diploma graduate with experience in financial services, fraud awareness, and client relationship management. Proven ability to handle sensitive transactions, identify suspicious activities, and support fraud prevention initiatives. Adept at working in fast-paced environments, analyzing risk, and making decisions that balance security and customer satisfaction. Multilingual communicator committed to safeguarding clients and bank assets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Service Representative
ICICI Bank
Bhilai, India
06.2023 - 12.2023
- Processed transactions (deposits, withdrawals, and bill payments) with high accuracy and compliance standards.
- Identified client needs and recommended secure banking solutions, contributing to customer satisfaction and retention.
- Monitored unusual account activity, and escalated concerns as per internal policies.
- Promoted digital banking tools to enhance transaction security and fraud protection awareness.
- Achieved service targets while supporting fraud detection through customer interactions and account monitoring.
Volunteering Experience
Samriddhi Foundation
Bhilai, India
05.2023 - 12.2023
- Led fraud prevention sessions focusing on scam identification, safe online banking practices, and protecting personal information.
- Assisted over 500 individuals in improving financial literacy and recognizing fraudulent tactics.
- Supported account setup and education on digital payment systems, enhancing security awareness in vulnerable communities.
- Collaborated with teams to organize financial literacy campaigns, with a focus on risk prevention.
Education
Diploma - Business - Human Resources
Sheridan College
Mississauga, ON04-2025
High School Diploma -
Rungta Public School
India05-2023
Skills
- Fraud awareness and risk identification
- Financial transactions and compliance
- Customer service and issue resolution
- Critical thinking and decision making
- Microsoft Office and Windows-based systems
- Verbal and written communication
- Multitasking in High-Volume Environments
Languages
- English, Hindi, Punjabi - Fluent
Certification
- Python for Data Analysis
- SQL for Data Analytics
- Power BI Essentials
- Tableau for Data Visualization
- Exploratory Data Analysis (EDA)
Timeline
Client Service Representative
ICICI Bank
06.2023 - 12.2023
Volunteering Experience
Samriddhi Foundation
05.2023 - 12.2023
Diploma - Business - Human Resources
Sheridan College
High School Diploma -
Rungta Public School
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