Collaborated with team members to resolve client issues promptly.
Sales Associate
Fossil
11.2021 - 08.2024
Provided exceptional customer service, enhancing the shopping experience and building strong customer relationships.
Catered to the needs of customers by helping them find watches and leather goods, sizing and engraving watches, as well as resolving an issue they have encountered with any fossil merchandise.
Collaborated with peers and persuaded customers to reach daily sale goals.
Maintained up-to-date product knowledge, ensuring accurate and informative recommendations for customers.
Organized and managed inventory, ensuring a well-stocked and visually appealing store.
Managed transactions at the cash register.
Navigated OMS system to complete online purchases.
Event Assistant
Nachdi Jawani
Brampton, Ontario
05.2022 - 03.2024
Managed vendor relationships to ensure timely delivery of services and supplies.
Organized attendee registration and maintained accurate participant records.
Collaborated with team members to create event marketing materials and communications.
Supported on-site event setup, ensuring all equipment was operational and organized.
Organized event materials such as signage, decorations, and uniforms
Created detailed timelines and checklists to ensure smooth operation of events.
Education
BBA -
Wilfrid Laurier University
Waterloo, ON
04-2028
High School Diploma -
Mississauga Secondary School
Mississauga, ON
06.2024
Skills
Customer service
Problem resolution
Inbound call answering
Relationship building
Inventory management
Order processing
Payment processing
Sales strategies
Staff education and training
Verbal and written communication
Proficient in Microsoft Office
Business software proficiency
Certification
Leadership Certificate | Wilfrid Laurier University
WILL X ACE Sephora Case Competition Finalist | 2024
Affiliations
Passionate about Basketball and sports
Apart of Seniors Girls Volleyball Team in Highschool