Gurman Bhander
Brampton,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Representative Intern
Fraser Direct
Milton, Ontario
04.2025 - Current
- Processed orders and credit claims, generating accurate invoices promptly.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Maintained customer records in the database system.
- Assisted customers with product information and pricing.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Collaborated with team members to resolve client issues promptly.
Sales Associate
Fossil
11.2021 - 08.2024
- Provided exceptional customer service, enhancing the shopping experience and building strong customer relationships.
- Catered to the needs of customers by helping them find watches and leather goods, sizing and engraving watches, as well as resolving an issue they have encountered with any fossil merchandise.
- Collaborated with peers and persuaded customers to reach daily sale goals.
- Maintained up-to-date product knowledge, ensuring accurate and informative recommendations for customers.
- Organized and managed inventory, ensuring a well-stocked and visually appealing store.
- Managed transactions at the cash register.
- Navigated OMS system to complete online purchases.
Event Assistant
Nachdi Jawani
Brampton, Ontario
05.2022 - 03.2024
- Managed vendor relationships to ensure timely delivery of services and supplies.
- Organized attendee registration and maintained accurate participant records.
- Collaborated with team members to create event marketing materials and communications.
- Supported on-site event setup, ensuring all equipment was operational and organized.
- Organized event materials such as signage, decorations, and uniforms
- Created detailed timelines and checklists to ensure smooth operation of events.
Education
BBA -
Wilfrid Laurier University
Waterloo, ON04-2028
High School Diploma -
Mississauga Secondary School
Mississauga, ON06.2024
Skills
- Customer service
- Problem resolution
- Inbound call answering
- Relationship building
- Inventory management
- Order processing
- Payment processing
- Sales strategies
- Staff education and training
- Verbal and written communication
- Proficient in Microsoft Office
- Business software proficiency
Certification
- Leadership Certificate | Wilfrid Laurier University
- WILL X ACE Sephora Case Competition Finalist | 2024
Affiliations
- Passionate about Basketball and sports
- Apart of Seniors Girls Volleyball Team in Highschool
- Play Adult Volleyball Intramural's weekly
- Avid Lego collector
Timeline
Client Service Representative Intern
Fraser Direct
04.2025 - Current
Event Assistant
Nachdi Jawani
05.2022 - 03.2024
Sales Associate
Fossil
11.2021 - 08.2024
BBA -
Wilfrid Laurier University
High School Diploma -
Mississauga Secondary School
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