GURLIN KAUR
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Baker and Sales Associate
Lee's Donuts
Langley, BC
06.2023 - Current
- Greeted customers and identified their needs.
- Trained new employees in proper bakery procedures and techniques.
- Responded quickly to any issues that arose during baking process.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
Customer Service Associate
Walmart
Surrey, BC
03.2022 - Current
- Answered phone calls from customers promptly and courteously.
- Have both verbal and written abilities to convey information clearly, listen actively, and respond empathetically to customer inquiries and concerns.
- able to troubleshoot effectively and offer practical solutions not only addresses customer issues but also contributes to customer loyalty and trust.
- expertise in assist customers with confidence, provide accurate information, and make informed recommendations.
- have high emotional intelligence can navigate challenging conversations and maintain a calm, professional demeanor.
- ability to learn and utilize new tools that can improve efficiency and the overall customer service process.
- prioritizing tasks, managing a queue of customer requests, and staying organized to ensure that every customer receives timely and attentive service.
Education
Associate of Science - Mathematics
Columbia College
Vancouver, BC12-2023
Skills
- Communication Proficiency
- Problem-Solving and Resolution
- Product and Service Knowledge
- Emotional Intelligence and Patience
- Technological Adaptability
- Time Management and Organizational Skills
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Availability
- Available full-time
- Can start as soon as possible
Timeline
Baker and Sales Associate
Lee's Donuts
06.2023 - Current
Customer Service Associate
Walmart
03.2022 - Current
Associate of Science - Mathematics
Columbia College
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