Gurleen Singh Awal
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Vigilance Security Services
04.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved response time to incidents by maintaining clear communication channels with team members.
Customer Service Representative
Panchsheel Homes (Real Estate)
01.2017 - 02.2024
- Provide exceptional customer service to clients through phone, email, and in-person meetings
- Assist clients with property inquiries, booking process, and documentation
- Address client complaints promptly and effectively to ensure satisfaction
- Coordinate property viewings and appointments between clients and agents
- Maintain accurate client records and CRM database
- Collaborate with sales and marketing teams to optimize customer service strategies
- Stay informed about market trends and competitor offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
Education
Bachelors of Commerce -
University of Delhi
Skills
- Premises patrol
- Customer service
- Emergency response
- Crowd control
- Incident reporting
- First aid administration
- Problem-solving
- Training compliance
- Well versed in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
- Verbal and written communication
- Punctuality
- Security Protocols
Certification
- Security Licensed Personnel from Alberta, Edmonton
- Class 4 Driver's License
- Certified in Standard First Aid and CPR/AED Level A
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Owns personal vehicle for transportation.
Timeline
Security Guard
Vigilance Security Services
04.2024 - Current
Customer Service Representative
Panchsheel Homes (Real Estate)
01.2017 - 02.2024
Bachelors of Commerce -
University of Delhi
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