Gurleen Kaur Uppal
7167 116street Delta, ,BC
Summary
- Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
McDonald's Restaurant
12.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Crew Trainer
McDonald's Restaurant
12.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
Shift Supervisor
Churches Chicken
12.2022 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Arts - General Education
Langara College
Vancouver, BC01.2024
Skills
- Guest Services
- Exceptional communication
- Multitasking capabilities
- Fluency in multiple languages
- Team Supervision
Certification
- ECE Assistant License - December 2023
Timeline
Shift Supervisor
Churches Chicken
12.2022 - 02.2023
Guest Experience Leader
McDonald's Restaurant
12.2021 - Current
Crew Trainer
McDonald's Restaurant
12.2021 - Current
Associate of Arts - General Education
Langara College
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