Summary
Overview
Work History
Education
Timeline
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Gurleen Kaur Toor

Winnipeg,MB

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability.
  • Acquired the ability to analyze problems, identify root causes, and devise effective solutions through hands-on experience working as Business Analyst Intern.
  • Showed flexibility in adjusting strategies and approaches to meet emerging challenges effectively working a hospitality specialist.
  • Practiced empathy by actively listening to their needs, concerns, and feedback to foster meaningful connections and ensure alignment with volunteer goals.
  • Demonstrated initiative by proactively identifying improvement opportunities and driving initiatives forward to achieve collective goals.

Overview

1
1
year of professional experience

Work History

Board Member

Red River College Polytechnic
04.2023 - Current
  • Actively participate in board meetings and decision-making
  • Uphold the association's mission and values, demonstrating effective leadership
  • Serve as a connection between students and administration
  • Advocate for student interests, addressing concerns and promoting student rights
  • Review and approve budgets, ensuring responsible fund use
  • Contribute to event planning aligned with the association's goals and student experiences

Hospitality Specialist

Boston Pizza
01.2023 - Current
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
  • Sought and analyzed customer feedback to identify areas for improvement.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Trained and supervised staff to provide highest level of customer service.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.

Business Analyst Intern

North Forge Technology Exchange
05.2023 - 08.2023
  • Documented and assessed current business processes, pinpointing areas for improvement and efficiency optimization within North Forge's operations.
  • Conducted comprehensive analysis of system functionality, data structures, and infrastructure to identify potential enhancements and streamline operations.
  • Leveraged expertise in CRM database management, particularly HubSpot, to implement solutions aimed at enhancing efficiency and productivity across various departments.
  • Played a key role in updating North Forge's strategic plan by providing valuable insights derived from data analysis and process improvement initiatives, contributing to the organization's long-term growth and success.
  • Implemented strategies to enhance the visibility of North Forge's facilities, ensuring broader community engagement and participation.
  • Collaborated with cross-functional teams to plan and execute events that effectively showcased the range of services and resources available at North Forge.
  • Monitored event outcomes and gathered feedback to continuously improve future initiatives and maximize outreach efforts.

Business Analyst

GEI Project, North Forge Technology Exchange
07.2023 - 07.2023
  • Produced comprehensive analysis reports outlining future implementation strategies based on data analysis, resulting in increased membership numbers and outstanding outcomes.
  • Spearheaded initiatives to expand global reach and impact, contributing to the enhancement of both local and global entrepreneurial ecosystems.
  • Prioritized technological innovations and addressed challenges by identifying and implementing effective solutions of organizing events, ensuring continuous program sustainability and impact measurement enhancement.
  • Strengthened community engagement strategies through innovative partnerships and collaborations, resulting in a 98% success rate in achieving organizational goals.

Volunteer Business Analyst

Sprint To Innovate, Integrationworx
01.2023 - 01.2023
  • Using design thinking and problem-solving skills, solutions were crafted for the company's virtual engagement challenges and operational issues.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Conducted interviews with key business users to collect information on business processes and user requirements.

Volunteer Coordinator

Directions 2022, Red River College
12.2022 - 12.2022
  • Successfully coordinated seating arrangements for students and professionals at Red River College's most successful event of 2022, facilitating meaningful conversations and networking opportunities.
  • Provided efficient logistical support by managing food availability and ensuring all attendees were accommodated during the event.
  • Played a pivotal role in welcoming and facilitating interactions between students and professionals from various Canadian companies, fostering a conducive environment for networking and learning.
  • Demonstrated strong organizational skills by overseeing table assignments and ensuring a smooth flow of activities throughout the event, contributing to its overall success.

Education

Red River College Polytechnic
Winnipeg, MB
04.2024

Timeline

Business Analyst

GEI Project, North Forge Technology Exchange
07.2023 - 07.2023

Business Analyst Intern

North Forge Technology Exchange
05.2023 - 08.2023

Board Member

Red River College Polytechnic
04.2023 - Current

Hospitality Specialist

Boston Pizza
01.2023 - Current

Volunteer Business Analyst

Sprint To Innovate, Integrationworx
01.2023 - 01.2023

Volunteer Coordinator

Directions 2022, Red River College
12.2022 - 12.2022

Red River College Polytechnic

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Gurleen Kaur Toor