- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Hi, I’m
Gurleen Kaur Sarwara
91 Brookfield Crescent, Kitchener,ON
Summary
Overview
2
years of professional experience
Work History
Golden Rice & General MillsFatehgarh Sahib, India
Supervisor
08.2022 - 05.2023
Job overview
- Supervise and coordinate job duties of workers engaged in the mill
- Review instructions covering the grade amount of rice to be milled and plan operations accordingly.
- Observe the Milling process, examine rice and give the workers instructions to maintain product quality.
- Directed and supervised team of 25 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Service ProvidersSector 70, Mohali, Punjab
Customer Service Representative
07.2021 - 07.2022
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Generate and send invoices/bills to customers based on the services or products provided.
- Ensure that payments received match the billed amounts and reconcile any discrepancies.
- Contact customers with overdue payments.
- Stay updated on billing software company policies and procedures.
- Collaborate with other departments, such as customer service and finance, to address billing-related issues and improve overall customer experience.
Education
Chandigarh Group of CollegesLandran, Mohali, Punjab, India
BSC from Biotechnology
06.2021
University Overview
PKR Jain School Ambala, India
High School
2017
University Overview
Skills
- Data Analytics
- Staff Management
- Operations Management
- Process Improvement
- Strategic Planning
- Goal-Oriented
- Appointment Scheduling
- Data Entry
- Report Generation
- Complaint Resolution
- Upselling and Cross-Selling
- Inbound and Outbound Calling
- Paperwork Processing
- Technical Support
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Supervisor
Golden Rice & General Mills
08.2022 - 05.2023
Customer Service Representative
Service Providers
07.2021 - 07.2022
Chandigarh Group of Colleges
BSC from Biotechnology
PKR Jain School
High School
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