Gurleen Kaur Sandhu

Working with team members to follow proper procedures (checking food temperature, food expiry dates and sanitization procedures) to providing food safety to customers. To provide accurate order to customers repeating orders so that they are getting correct food whatever they are ordering for customers satisfaction.

• Working on drive-thru with a lot of enthusiasm to achieve window time always less than 60 seconds in my shift with 100% accuracy of orders. To look forward to achieving company goals and motivate employee to perform their tasks accurately and safely. And getting rewards every time to perform excellently during audit period.

• Managing store inventory by guiding crew members to use products with proper portioning so that at the of the day we have less wastage. Checking store emails time to time to in order ensure that I have enough knowledge about store promotions, customer satisfaction, new hire team and schedules. It will help me to communicate with my general manager to run our restaurant in effective way

• Trained and mentored new employees to maximize team performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cooperated with coworkers to improve customer experience and manage storefront.

•Take customer orders for goods or services.

• Promote goods or services.

• Respond to enquiries and emergencies.

• Investigate complaints and update accounts.

• Contribute to team effort by accomplishing related results as needed.

• Follows up with the company’s communication procedures, guidelines, and policies, during each shift

• Manage large amounts of incoming calls

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.
• Handled customer inquiries and suggestions courteously and professionally.