Area Leader
Macdonals
06.2022 - Current
- Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
- Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Encouraged career advancement, educating employees on potential career paths, identifying development needs for team members and recommending promotions where applicable.
- Trained team thoroughly in operational duties, supporting completion of required onboarding modules and developing consistency in customer service and support.
- Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
- Demonstrated clear communication with team members in organization, providing precise direction and task specificity.
- Planned and executed promotions and special events in close collaboration with management.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Documented and applied disciplinary actions, providing ample opportunities for employee growth and development.
