Gurleen Gurleen
Toronto,ON
Summary
A driven professional individual who is willing to utilize a variety of skills, interests, and learning achievements to make a considerable impact. Always ready to contribute to team success through hard work, attention to the details, and strong organizational skills. An enthusiastic individual ready to take on new challenges and develop in a fast-paced professional environment.
Overview
2
2
years of professional experience
Work History
Security Scheduler
Wincon Security
01.2023 - 02.2024
- Responding to ad hoc(sudden, short term) requests and dispatch guards in expedited manner
- Scheduling special and extra coverage shifts efficiently
- Ensure all employees are informed of their scheduled shift locations
- Calling and emailing to employees about any/all changes made to their schedule
- Calling clients about security schedule, where required
- Updating and maintaining E-Time according to changes in employees' schedule shifts, training, suitability, placement, and rotation take place
- Keeping and maintaining records of guards in Prohibited Site List
- Responding to all missed check in alerts and arrange shift coverage in case of no show or sick calls of scheduled employees
- Responding to and/or escalate service inquiries from clients and guards to operations
- Software: E-Time, Microsoft-World, Microsoft Excel, Outlook, Team-Express.
Concierge Supervisor
GardaWorld
06.2022 - 12.2022
- Overseeing daily operations and ensuring compliance with safety quality standards
- Developing and implementing emergency response protocols to ensure operational readiness in high risk security situations, such as activation of fire alarm or property damage by intruder ,enhancing overall security and response capabilities
- Keeping records of employee's identity and providing them access to different levels of building to ensure safety of clients
- Keeping records of contractors and their permits of work to ensure safe working environment for individual working on site
- Keeping records of keys of client's company and restricted keys
- Schedule meetings, confirming emails, and responding to client and manager emails
- Leading security team and conduct investigation of significant threats and loss or misappropriation of assets
- Providing training to new guards in team
- Identifying and recommending new technologies and tools that can enhance efficiency and effectiveness of security operations, providing valuable insights to optimize security strategies and processes
- Software: Microsoft world, Microsoft Excel, Microsoft-Teams, Outlook, IntelliVision, CondoControl.
Front Desk Concierge
GardaWorld
09.2021 - 05.2022
- Providing exceptional customer service and front desk assistance to clients and visitors, ensuring positive and welcoming experience for all visitors entering premises
- Implementing innovative security strategies to ensure safety and protection of clients
- Utilizing surveillance cameras to monitor and detect potential security threats and breaches
- Monitoring Fire panel System
- Conduct regular risk assessments and provide detailed reports to team supervisor and recommending new proactive measures to enhance overall security measures
- Handle Fire Alarm System
- Attend Sick calls solve queries of employees
- Implementing COVID-19 safety protocols and procedures at front desk to ensure well-being of clients, employees, and visitors
- Software: Microsoft world, Microsoft Excel, Microsoft-Teams, Scale-Q gatekeeper, Outlook, IntelliVision, CondoControl.
Education
Computer Programming - Computer Science
Seneca College
Toronto, ON12.2022
Skills
- Record Keeping and Investigation
- Teamwork and Collaboration
- Communication
- Microsoft office
- Fast learner
- HTML and CSS
- Computer Programming (java, C, C, C#, JavaScript, Node js, React)
- Surveillance camera software
- Data Base Software (Azure, SQL, MongoDB, Oracle)
- Data Entry
- Problem Solving
- Customer Service
Availability
Available on weekdays and weekends.
References
Reference upon Request.
Timeline
Security Scheduler
Wincon Security
01.2023 - 02.2024
Concierge Supervisor
GardaWorld
06.2022 - 12.2022
Front Desk Concierge
GardaWorld
09.2021 - 05.2022
Computer Programming - Computer Science
Seneca College
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