GURLEEN KAUR VIRK
Winnipeg
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environment. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory. Management and transforming customer service standards. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
collection officer
commercial credit adjusters
04.2022 - Current
- Documented findings and prepared detailed reports
- Documented all daily collections and delinquent account activities by uploading information to company's database
- Carefully documented statements, observations and evidentiary materials
- Utilized sharp research skills to track down delinquent account information
- Created daily and weekly cash reports for accounting management
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
Skip Trace Investigator
Commercial Credit Adjusters
04.2022 - Current
- Streamlined data analysis processes, ensuring accuracy in skip trace investigations and reducing response time to clients.
- Provided comprehensive training to new team members, increasing their efficiency in executing effective skip-tracing methods.
- Exceeded performance targets through meticulous case management and prioritizing high-stakes investigations.
- Refined internal workflows within the investigation team to streamline communication and improve overall productivity levels.
Supervisor
Dairy Queen Grill & Chill
04.2019 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer service representative
24/7 in-touch in Apple customer service
07.2019 - 03.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Answered incoming telephone calls to provide store, products, and services information
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts.
Data Entry Clerk
Comman Wealth College
08.2018 - 04.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
Education
Diploma - HOTEL AND HOSPITALITY SERVICES
Manitoba Institute of Trades And Technology
04-2019
Diploma - HOSPITALITY SERVICES
Common Wealth
01-2018
Bachelor of Science - Science
KMV College Jalandhar
Punjab ,india 04-2017
Skills
- Sales experience
- Data entry
- Active listening skills
- Credit card transactions
- Excellent communication skills
- Cash register familiarity
- Goal-oriented
- Fluent in English
- Strong work ethic
- Customer service-oriented
- Debt recovery expertise
- Telephone etiquette
- File and account updates
- Organization skills
Certification
- Food handler's certificate
- WHIMS
- First aid
- Smart Choices
Volunteer Experience
- Volunteer experience of serving at Manitoba Museum in a charity event.
- Volunteer service of serving in legislative building in Manitoba.
- Volunteer service of organizing a seminar in class.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
collection officer
commercial credit adjusters
04.2022 - Current
Skip Trace Investigator
Commercial Credit Adjusters
04.2022 - Current
Customer service representative
24/7 in-touch in Apple customer service
07.2019 - 03.2021
Supervisor
Dairy Queen Grill & Chill
04.2019 - 08.2022
Data Entry Clerk
Comman Wealth College
08.2018 - 04.2019
Diploma - HOTEL AND HOSPITALITY SERVICES
Manitoba Institute of Trades And Technology
Diploma - HOSPITALITY SERVICES
Common Wealth
Bachelor of Science - Science
KMV College Jalandhar
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