Overview
Work History
Education
Skills
Summary Of Qualification
Availability
References
Timeline
Generic

GURLEEN UPPAL

Delta,BC

Overview

3
3
years of professional experience

Work History

Swing Manager

McDonald's Restaurant
Burnaby, BC
12.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Planned monthly staff meetings to discuss goals, objectives, successes, challenges.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.

Shift Supervisor

Churches Chicken
Richmond, BC
12.2022 - 04.2023
  • Completed store opening and closing procedures and balanced tills
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.

Front Desk Receptionist

Arora Immigration
Surrey, BC
08.2021 - 09.2022
  • Performed data entry into company software system and administrative duties such as filing, scanning documents, updating databases
  • Handled confidential matters discretely by maintaining strict confidentiality policies
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Assisted with completion of forms or sign-in procedures
  • Monitored inventory levels of office supplies to ensure adequate stock was always available
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Education

02.2026

02.2026

Associate of Science - General Education

Langara College
12.2023

Skills

  • Fluency in multiple languages
  • Safety control
  • Exceptional communication
  • Team Supervision
  • Multitasking capabilities
  • Operational Efficiency

Summary Of Qualification

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Availability

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

References

References available upon request.

Timeline

Shift Supervisor

Churches Chicken
12.2022 - 04.2023

Swing Manager

McDonald's Restaurant
12.2021 - Current

Front Desk Receptionist

Arora Immigration
08.2021 - 09.2022

Associate of Science - General Education

Langara College

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GURLEEN UPPAL