Gurleen Singh
Taxi Driver
Winnipeg,MB
Summary
Customer Service Specialist with a proven track record in enhancing customer satisfaction and optimizing activation processes at Shaw Communications Inc. Demonstrates strong technical support and customer engagement skills, leading to notable improvements in service delivery as reflected in customer feedback. Additionally possesses expertise in logistics and vehicle maintenance, showcasing a versatile skill set dedicated to operational excellence. Recognized for attentive driving and comprehensive knowledge of local routes, ensuring timely adherence to schedules.
Overview
10
10
years of professional experience
Work History
Taxi Driver
Unicity Taxi
Winnipeg, Manitoba
04.2024 - Current
- Maintained vehicle to maximize passenger satisfaction.
- Greet passengers warmly and professionally, engage in conversation, and provide assistance with luggage.
- Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Adapted routes in real-time based on road conditions and passenger requests.
- Managed cash and electronic payments for fares accurately.
- Learned and explained current area attractions, events and locations.
- Participated in safety training sessions to stay updated on best practices.
Consumer Activation Specialist & Technical Support
Shaw Communications Inc.
Winnipeg, Manitoba
05.2019 - 03.2024
- Assisted customers with troubleshooting technical issues related to product activation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer feedback to ensure satisfaction with product activation process.
- Maintained up-to-date knowledge of product categories to share with clientele.
- Managed customer accounts throughout the entire activation cycle from start to finish.
- Coordinated with sales teams to ensure smooth customer onboarding experience during product activations.
Long Haul Truck Driver
TransX
Winnipeg, Manitoba
09.2014 - 03.2019
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Worked well with dispatchers to communicate route and schedule changes.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Performed regular inspections and completed vehicle repairs.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Performed preventive maintenance on truck such as checking oil levels, tire pressure, brakes, lights.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education
Information And Communication Technology
YRS Polytechnic College
Punjab, INDIA03-2013
Skills
- Customer engagement
- Satisfaction measurement
- Professionalism
- Time management abilities
- Relationship building
- Adaptability
- Multitasking capacity
- Active listening
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Taxi Driver
Unicity Taxi
04.2024 - Current
Consumer Activation Specialist & Technical Support
Shaw Communications Inc.
05.2019 - 03.2024
Long Haul Truck Driver
TransX
09.2014 - 03.2019
Information And Communication Technology
YRS Polytechnic College
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