Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Gurleen Sidhu

Winnipeg

Summary

Adept at elevating customer experiences and streamlining operations, I excelled at Jerry Hair Saloon and Spa by mastering advanced color techniques and leveraging social media for brand promotion. My blend of exceptional customer service and Microsoft Excel proficiency boosted salon performance and client satisfaction, marking a significant increase in customer retention.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Master Hairstylist

Jerry Hair Saloon and Spa
03.2021 - Current
  • Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
  • Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Answered phone calls and emails to schedule client appointments.

Collection Customer Service Representative

Volunteer Work
05.2024 - 10.2024
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
  • Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
  • Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
  • Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.

Receptionist Administrator

Hair Salon Osborne Park
05.2023 - 06.2024
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.

Customer Service Representative

Pizza Hotline
06.2022 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Certificate - Hairstylist

Mc College
Winnipeg, MB
03-2022

High School Diploma -

East Kildonan
Winnipeg, MB
09-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Service prioritization
  • Sales expertise
  • Performance improvement
  • Relationship management
  • Task prioritization
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Call center experience
  • Relationship building
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary

Interests

Aviation

Timeline

Collection Customer Service Representative

Volunteer Work
05.2024 - 10.2024

Receptionist Administrator

Hair Salon Osborne Park
05.2023 - 06.2024

Customer Service Representative

Pizza Hotline
06.2022 - 04.2023

Master Hairstylist

Jerry Hair Saloon and Spa
03.2021 - Current

Certificate - Hairstylist

Mc College

High School Diploma -

East Kildonan
Gurleen Sidhu