Gurleen Kour
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Accounts Manager
Elite Marketing And Sales
03.2023 - 02.2024
- Attended weekly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new hires in best practices and industry standards, fostering a high-performing team culture.
- Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
- Assisted the assistant manager in various office procedures on a daily basis from lead cutting, territory mapping to preparing daily sales and leadership lessons for new and veteran associates.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
Office Administrator
Custom Health
06.2021 - 11.2022
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported operations with filing, copying and faxing.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Answered questions regarding medication instructions and usage.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
Crew Member
A&W
02.2021 - 08.2021
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Arts - Medical Office Administrator
Centennial College of Applied Arts And Technology
Scarborough, ON04.2021
Skills
- Schedule Management
- Event Planning
- Business Needs Assessment
- Expense Tracking
- Customer Service
- Coordinating paperwork
- Report Writing
- Marketing
- Sales Analysis
- Accounts receivable management
- Customer Relationships
- Teamwork and Collaboration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Accounts Manager
Elite Marketing And Sales
03.2023 - 02.2024
Office Administrator
Custom Health
06.2021 - 11.2022
Crew Member
A&W
02.2021 - 08.2021
Associate of Arts - Medical Office Administrator
Centennial College of Applied Arts And Technology
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