Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Gurleen Kour

Gurleen Kour

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Accounts Manager

Elite Marketing And Sales
03.2023 - 02.2024
  • Attended weekly sales meetings and quarterly sales trainings.
  • Set and achieved company defined sales goals.
  • Maximized revenue through strategic upselling of products or services to existing clients.
  • Presented professional image consistent with company's brand values.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new hires in best practices and industry standards, fostering a high-performing team culture.
  • Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
  • Assisted the assistant manager in various office procedures on a daily basis from lead cutting, territory mapping to preparing daily sales and leadership lessons for new and veteran associates.
  • Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.

Office Administrator

Custom Health
06.2021 - 11.2022
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Supported operations with filing, copying and faxing.
  • Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Answered questions regarding medication instructions and usage.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
  • Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.

Crew Member

A&W
02.2021 - 08.2021
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Took orders, prepared meals, and collected payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Associate of Arts - Medical Office Administrator

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2021

Skills

  • Schedule Management
  • Event Planning
  • Business Needs Assessment
  • Expense Tracking
  • Customer Service
  • Coordinating paperwork
  • Report Writing
  • Marketing
  • Sales Analysis
  • Accounts receivable management
  • Customer Relationships
  • Teamwork and Collaboration

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Accounts Manager

Elite Marketing And Sales
03.2023 - 02.2024

Office Administrator

Custom Health
06.2021 - 11.2022

Crew Member

A&W
02.2021 - 08.2021

Associate of Arts - Medical Office Administrator

Centennial College of Applied Arts And Technology

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Gurleen Kour