Gurleen Kaur Saini
Toronto
Summary
Highly skilled sales and customer service professional with a proven track record in fast-paced environments. Expertise in CRM systems, team management, and meeting sales targets. Certified in retail and digital marketing.
Overview
2
2
years of professional experience
Work History
Social Media Marketing Intern
CIK Capital Corp
09.2024 - Current
- Monitoring al social media content
- Tracking the performance of the campaign
- Keeping up with technologies used ni social media
- Using social media marketing tools
- Tracking customers engagement and SEO to optimize campaign content.
- Establishing relationships/networks of industry professionals or influencers on social media.
Specialty Sales Associate
Duty-Free
11.2023 - Current
- Highly skilled sales and customer service professional with a proven track record in fast-paced environments
- Expertise in CRM systems, team management, and meeting sales targets
- Certified in retail and digital marketing
- Increased customer satisfaction scores by 15% through exceptional service and upselling techniques
- Managed a team of 10, achieving a 20% sales increase
- Provide exceptional customer service, boosting satisfaction scores by 15% in a friendly environment
- Stay up-to-date on sales and promotions, contributing to a 20% increase in sales
- Assist with merchandising and store cleanliness, maintaining a welcoming shopping experience
- Replenish merchandise and process shipments efficiently, ensuring product availability
- Process customer purchases at cash register, reducing transaction times by 10%
- Upscaling strong sales skills and a customer-focused approach to Duty-Free store at YYZ
Customer Support Specialist
Maxus Technologies
12.2022 - 03.2023
- Utilized strong problem-solving skills to navigate complex issues, escalating when necessary, resulting in a 20% increase in first-call resolution rates
- Ensured customer satisfaction through active listening, effective communication, and a customer-centric approach, achieving a 95% customer satisfaction rating
- Documented and maintained detailed records of customer interactions, inquiries, and resolutions using CRM systems, improving service efficiency by 30%
Education
Postgraduate diploma - Marketing Management Digital Media
Lambton College
Toronto, ON04.2025
Bachelors - Management Studies, Marketing
Guru Nanak Khalsa College
Mumbai05.2022
Skills
- Salesforce Software
- Customer Service
- Problem-solving
- Strategic Planning
- Budget Management
- Advanced Excel
- Google Analytics
- Multi-tasking
Timeline
Social Media Marketing Intern
CIK Capital Corp
09.2024 - Current
Specialty Sales Associate
Duty-Free
11.2023 - Current
Customer Support Specialist
Maxus Technologies
12.2022 - 03.2023
Postgraduate diploma - Marketing Management Digital Media
Lambton College
Bachelors - Management Studies, Marketing
Guru Nanak Khalsa College
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