Gurleen Kaur Dhothar
Greater Sudbury
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s
09.2024 - Current
- Delivered fast, friendly service in a high-paced environment, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and safety standards in dining and kitchen areas, adhering to food safety protocols.
- Operated point-of-sale (POS) system efficiently to process orders and handle cash and card transactions accurately.
- Worked collaboratively with team members to manage shifts, handle rush hours, and meet daily performance targets.
Event Volunteer
Greater Sudbury Police Services
01.2024 - Current
- Assisted in setting up and organizing event spaces, ensuring all materials and stations were ready before start time.
- Welcomed attendees, provided information, and directed guests to various areas of the event.
- Contributed to a positive and organized atmosphere by working effectively as part of a volunteer team.
Customer Support Representative
Canadian Blood Services
02.2023 - 08.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Business Finance -
Cambrian College
04.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Certification
- First Aid for Opioid Poisoning, Canadian Red Cross
- AODA Customer Service Standard Training, Greater Sudbury Police Services
- WHMIS 2015 Training, Greater Sudbury Police Services
- Understanding Human Rights Training, Greater Sudbury Police Services
- Workplace Violence and Harassment, Greater Sudbury Police Services
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Member
McDonald’s
09.2024 - Current
Event Volunteer
Greater Sudbury Police Services
01.2024 - Current
Customer Support Representative
Canadian Blood Services
02.2023 - 08.2024
Business Finance -
Cambrian College
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