Gurleen Kaur
Surrey,Canada
Summary
Dedicated customer support professional with a track record of resolving complex issues efficiently. Proven ability to enhance customer satisfaction through effective communication and troubleshooting, Committed to optimizing team performance and operational procedures in fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Technical Customer Service Agent I-TH
Telus Health
Vancouver, British Columbia
10.2024 - Current
- Delivered technical support to pharmacies across Canada by troubleshooting Kroll software and resolving related issues over the phone, ensuring minimal disruption to operations.
- Diagnose and resolve software, hardware and system related issues while minimizing disruption to
- Handled multiple technical support cases, prioritizing issues based on urgency and customer needs to enhance service delivery.
- Support Pharmacy hardware and Peripherals, including workstations, Printers, scanners and other
- Resolved customer inquiries efficiently using CRM software and ticketing systems.
- Maintain a strong focus on customer service, first-call resolution in a fast paced environment.
- Assisted customers with troubleshooting, software configuration, installation, and system
- Escalated complex or unresolved issues to appropriate internal teams.
Server
Boston Pizza
Surrey, British Columbia
08.2024 - 10.2024
- Provided exceptional service to high volume of daily customers.
- Supported team during peak hours by efficiently managing multiple tables at once.
- Maintained knowledge of menu items, specials, and promotions for effective upselling.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Ensured service areas remained well-stocked, improving service readiness during slow periods.
Manager
Pur&Simple
Burnaby, British Columbia
01.2023 - 07.2024
- Developed and implemented strategic plans to achieve company objectives.
- Managed daily operations to ensure smooth service delivery in a fast-paced environment.
- Developed staff schedules to optimize workforce efficiency and meet business demands.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular performance evaluations to provide feedback and guide employee development.
- Enhanced customer satisfaction by addressing concerns promptly and effectively resolving issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships and ensured timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Supervisor
Pur&Simple
Port Coquitlam, British Columbia
11.2021 - 01.2023
- Supervised daily operations in fast-paced food service environment.
- Trained and evaluated staff to develop skills and enhance overall team performance.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Ensured compliance with health and safety regulations consistently.
- Managed inventory levels and coordinated supply orders efficiently.
Line Cook
Pur&Simple
Port Coquitlam, British Columbia
06.2021 - 11.2021
- Prepared and cooked menu items following established recipes and presentation standards.
- Operated kitchen equipment, including grills, fryers, and ovens safely and efficiently.
- Followed portion control guidelines to minimize waste while ensuring quality meals.
- Adapted quickly to changing menus and special requests from customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Ensured appealing presentation of dishes to enhance customer dining experience, according to restaurant presentation standards before delivering them to customers.
Pack Line/Line Cook
Mary Brown
Winnipeg, Manitoba
05.2021
- Prepped ingredients and menu items to ensure freshness and quality.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Amazon Warehouse Associate/Picking Associate
Amazon Fulfillment Centre YYZ7
Bolton, Ontario
11.2020 - 02.2021
- Operated hand-held scanners to accurately pick items for orders.
- Collaborated with team members to meet daily picking goals and deadlines.
- Maintained cleanliness and safety standards in the work environment.
Cashier/Crew Member
Krispy Kreme Doughnuts
Mississauga, Ontario
10.2018 - 12.2020
- Provided exceptional customer service to enhance guest satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or debit.
- Assisted customers in placing orders and addressing inquiries promptly.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
Education
Diploma - General Business
Sheridan College- Hazel McCallion Campus
Mississauga, ONSkills
- Software troubleshooting
- Hardware support
- Staff training
- Problem solving
- Time management
- Phone etiquette
Certification
- Food Safe Certificate
- Technical Customer Service Agent I-TH
Timeline
Technical Customer Service Agent I-TH
Telus Health
10.2024 - Current
Server
Boston Pizza
08.2024 - 10.2024
Manager
Pur&Simple
01.2023 - 07.2024
Supervisor
Pur&Simple
11.2021 - 01.2023
Line Cook
Pur&Simple
06.2021 - 11.2021
Pack Line/Line Cook
Mary Brown
05.2021
Amazon Warehouse Associate/Picking Associate
Amazon Fulfillment Centre YYZ7
11.2020 - 02.2021
Cashier/Crew Member
Krispy Kreme Doughnuts
10.2018 - 12.2020
Diploma - General Business
Sheridan College- Hazel McCallion Campus