Gurleen Kaur
Charlottetown,Canada
Summary
Experienced in a major Canadian retail conglomerate, including The Brick and Leon's, excelling in team leadership and process improvement. I drive efficiency and enhance collaboration across departments, ensuring exceptional service and operational success. Passionate about optimizing performance and fostering a motivated workforce.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
The Brick
Charlottetown, Canada
02.2024 - Current
- Manage Customer Service, Warehouse, Merchandising, and Sales team
- Implement cost-saving measures throughout the organization's operations.
- Collaborate with management to optimize operational processes and procedures.
- Monitor staff performance and provide feedback for improvement.
- Train staff and prepare team schedules
- Complete office and administrative tasks related to daily operations
- Handle warranty claims and product defects for delivered items
Customer Service Representative
Leon's Furniture
Charlottetown, Canada
07.2023 - 01.2024
- Assisted customers with orders, deliveries, and service inquiries
- Resolved customer concerns and ensured timely follow-up
Customer Service Representative
Leon's Furniture
Mississauga, Canada
03.2022 - 06.2023
- Handled high-volume customer service requests
- Processed orders, returns, and warranty inquiries
- Worked with different departments to resolve issues quickly
Customer Service Representative (Remote Contract)
Durham Region Health Department
Ontario, Canada
11.2021 - 02.2022
- Assisted residents with booking COVID-19 vaccination appointments
- Provided information and support over phone and online systems
Education
Diploma - Computer Systems Technician (Networking)
Canadore College
Mississauga, ON08-2022
Skills
- Microsoft 365 (Word, Excel, Outlook)
- Data Entry
- Operations Coordination
- Technology & Systems Troubleshooting
- Basic Programming Knowledge
- Process Improvement
Timeline
Operations Supervisor
The Brick
02.2024 - Current
Customer Service Representative
Leon's Furniture
07.2023 - 01.2024
Customer Service Representative
Leon's Furniture
03.2022 - 06.2023
Customer Service Representative (Remote Contract)
Durham Region Health Department
11.2021 - 02.2022
Diploma - Computer Systems Technician (Networking)
Canadore College