Gurleen Kaur
Summary
Knowledgeable professional with several years of bringing planning and problem solving abilities. Adept at training and supervising teams, ensuring high performance in fast-paced environments. Recognized for implementing effective de-escalation techniques and maintaining public safety, contributing to a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Subway
12.2021 - 10.2025
- Recruited, onboarded, trained, and supervised staff to maintain high performance standards.
- Resolved customer complaints and disputes using effective de-escalation techniques.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented inventory management practices to maintain stock levels.
- Monitored cash handling, deposit procedures, and inventory controls to mitigate risks.
- Monitored sales trends and adjusted staffing to meet demand efficiently.
- Applied company procedures consistently, addressing policy violations promptly.
- Completed detailed documentation of operations, staffing, and incidents for record-keeping.
- Earned management trust by responsibly managing multiple stores.
- Maintained a safe and orderly environment for staff, customers, and vendors.
Assistant Manager
Dollarama
05.2025 - 10.2025
- Supervised retail operations during assigned shifts, while ensuring compliance with company policies and procedures.
- Assigned duties, monitored employee performance, and addressed workplace issues professionally.
- Enforced store rules, safety requirements, and loss prevention procedures.
- Handled customer complaints, returns, and disputes calmly and in accordance with policy.
- Assisted with inventory control, merchandising standards, and security awareness.
- Maintained accurate shift reports, documentation, and compliance records.
- Performed regular price checks to ensure competitive pricing.
- Trained new employees on store policies and customer service standards.
- Managed daily banking activities such as deposits and withdrawals.
Security Supervisor
Impact Security Group
09.2022 - 08.2023
- Patrolled assigned sites regularly, ensuring safety, security, and compliance with site-specific regulations.
- Controlled access points by authorizing the entry of individuals and vehicles according to established procedures.
- Responded to alarms, disturbances, and security incidents promptly and professionally.
- Observed and assessed suspicious activity and potential risks.
- Documented observations, actions taken, and outcomes in detailed incident reports to enhance communication and accountability.
- Communicated effectively with managers, clients, and emergency responders when required.
- Assessed security staff performance and delivered constructive feedback to improve team effectiveness.
- Maintained professionalism and situational awareness during high-pressure incidents.
- Provided security team leadership and contributed to on-call duties.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Security Guard
Toro Security
03.2022 - 05.2023
- Provided security services at public events and fixed sites.
- Managed access control points, and verified identification and credentials.
- Monitored crowd behavior and proactively identified safety risks.
- Applied conflict de-escalation techniques to resolve disputes.
- Maintained public order and ensured the safety of staff and attendees.
- Completed detailed security logs and incident documentation.
Education
Diploma - Civil Engineering Technician
Canadore College
Mississauga, ON01.2021
Skills
- Interpersonal communication abilities
- Risk evaluation
- Conflict resolution techniques
- Customer service excellence
- Report generation and documentation
- Public safety measures
- Leadership and supervision skills
- Detail-oriented approach
- Analytical thinking skills
- Inventory control management
- Team staff management
- Employee scheduling expertise
Certification
- Security Guard License, Ontario, 01/01/21
- Emergency First Aid & CPR-B / CPR-C
- Food Safety Certification, 01/01/24
Timeline
Assistant Manager
Dollarama
05.2025 - 10.2025
Security Supervisor
Impact Security Group
09.2022 - 08.2023
Security Guard
Toro Security
03.2022 - 05.2023
Store Manager
Subway
12.2021 - 10.2025
Diploma - Civil Engineering Technician
Canadore College