Gurleen Kaur
Chestermere
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. A collaborative team player who adapts seamlessly to evolving needs while consistently prioritizing results through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Steeles Transportation Ltd.
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Cross-trained and provided backup support for organizational leadership.
Office Administrative Assistant
Cold Shot
02.2020 - 11.2021
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Maintain records of correspondence received and mailed out of the office.
- Prepare invoices and follow with the clients for payments.
- Monitor office operations.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Preparing business documentations using Microsoft Word, excel and spreadsheet.
- Perform other duties as assigned by the employer as needed.
- Utilized sales techniques to build customer interest and close sales.
Manager
Henna Beauty Inc.
11.2015 - 12.2019
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Scheduled employees and oversaw customer appointment calendar.
- Scheduled employees and made sure all shifts had adequate coverage.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Supervised banking procedures, cash flow and accounting processes.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
Education
Associate Degree - Networking CISCO
Lone Star College
Houston, TX, USA.2019
Diploma - English language and literature
International Christian Institute And Linguistics School
Houston, TX, USA.05.2017
Bachelor of Arts - Liberal Arts
Manav Bharti University
Solan, H.P., India.07.2013
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
New, Delhi, India01.2007
Skills
- Data entry management
- Office administration
- Effective scheduling and planning
- Building rapport
- Experience with CRM and office tools
- Operational efficiency management
- Streamlined workflow processes
- Service excellence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Steeles Transportation Ltd.
02.2022 - Current
Office Administrative Assistant
Cold Shot
02.2020 - 11.2021
Manager
Henna Beauty Inc.
11.2015 - 12.2019
Diploma - English language and literature
International Christian Institute And Linguistics School
Bachelor of Arts - Liberal Arts
Manav Bharti University
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
Associate Degree - Networking CISCO
Lone Star College