Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurleen Kaur

Oakville

Summary

Proven leader with experience supervising teams and ensuring safety and compliance. Strong in time management, organization, and project coordination to keep operations running efficiently. Skilled at using data to improve processes and adaptable to different roles and work environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer service representative

TIM HORTONS
09.2019 - 12.2020
  • Delivered exceptional customer service in a high-volume environment.
  • Handled cash transactions accurately while keeping order efficiency.
  • Supported on-boarding and training of new staff.
  • Ensured cleanliness and compliance with health and safety standards.

Team Lead

LCBO
05.2020 - 12.2023
  • Supervised and trained team members, fostering collaboration and efficiency.
  • Resolved customer concerns with professionalism, ensuring satisfaction and loyalty.
  • Assisted with merchandising seasonal promotions and inventory control.
  • Supported daily operations and compliance with policies.
  • Monitored sales targets and motivated staff to achieve goals.

Dispatch Coordinator

Rapid Express
01.2023 - 08.2024
  • Coordinated daily dispatch operations, assigning loads and scheduling drivers.
  • Monitored routes and shipments to ensure on-time pickups and deliveries.
  • Communicated with drivers, customers, and vendors to resolve delays or issues.
  • Kept accurate records of loads, schedules, and delivery status.
  • Supported logistics planning to improve efficiency and reduce costs.

Operations Manager

Big Rig Hauling
08.2024 - 12.2024
  • Coordinated daily dispatch operations to ensure on-time pickups and deliveries.
  • Optimized routes and schedules to reduce delays and cut transportation costs.
  • Monitored inventory and warehouse flow to maintain smooth operations.
  • Communicated with drivers and vendors to resolve issues and keep shipments on schedule.

Store Concepts Merchandising Crew

Shoppers Drug Mart
04.2024 - 12.2024
  • Manage store renovations and new store openings, making sure projects finish on time.
  • Work with vendors and contractors to deliver and install store fixtures and equipment.
  • Train and guide new employees to follow company standards and improve team performance.
  • Supervise product placement and inventory to boost sales and keep stock organized.
  • Set up seasonal and promotional displays to support marketing goals and attract customers.

Front Desk/Concierge

IGuard 360
12.2024 - Current
  • Led and supervised security staff, ensuring adherence to company policies and high service standards.
  • Acted as the primary point of contact for residents, visitors, and contractors, handling inquiries and resolving issues promptly.
  • Oversaw daily security operations, including patrols, access control, and emergency response coordination.
  • Reviewed and maintained detailed security reports, visitor logs, and incident documentation.
  • Promoted a safe, secure, and professional environment while fostering positive resident and team relations.

Education

HIGH SCHOOL DIPLOMA - Computing/IT

St. Lawrence college

Skills

  • Time management
  • Attention to detail
  • Data-driven decision making
  • Organizational Skills
  • Project management
  • Safety and compliance
  • Team leadership
  • Process improvement

Certification

  • GPA (Gentle Persuasive Approaches) in Dementia Care, 2020-08-01
  • First Aid / CPR - Level C, 2020-08-01
  • PSW (Personal Support Worker), 2020-08-01
  • BLS (Basic Life Support), 2020-08-01
  • Dispatch and Fleet Management Certificate

Timeline

Front Desk/Concierge

IGuard 360
12.2024 - Current

Operations Manager

Big Rig Hauling
08.2024 - 12.2024

Store Concepts Merchandising Crew

Shoppers Drug Mart
04.2024 - 12.2024

Dispatch Coordinator

Rapid Express
01.2023 - 08.2024

Team Lead

LCBO
05.2020 - 12.2023

Customer service representative

TIM HORTONS
09.2019 - 12.2020

HIGH SCHOOL DIPLOMA - Computing/IT

St. Lawrence college

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Gurleen Kaur