Gurleen Kaur
Oakville,ON
Summary
Motivated and results-driven customer service professional with proven success in retail and hospitality. Experienced in leadership roles at LCBO and Shoppers Drug Mart, excelling in team management, customer engagement, and sales optimization. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Store Concepts Merchandising Lead
Shoppers Drug Mart
04.2024 - Current
- Lead store merchandising initiatives aligned with brand and marketing strategies.
- Collaborate with vendors and management to optimize product displays and inventory.
- Train and guide team members on merchandising and customer engagement practices.
- Support seasonal rollouts and promotional campaigns to maximize sales.
- Ensure compliance with store layout, health, and safety standards.
Customer Service Representative / Team Lead
LCBO
05.2021 - 12.2023
- Supervised and trained team members, fostering collaboration and efficiency.
- Resolved customer concerns with professionalism, ensuring satisfaction and loyalty.
- Assisted with merchandising seasonal promotions and inventory control.
- Supported daily operations and compliance with policies.
- Monitored sales targets and motivated staff to achieve goals.
Customer Service Representative
Tim Hortons
09.2019 - 12.2020
- Delivered exceptional customer service in a high-volume environment.
- Handled cash transactions accurately while maintaining order efficiency.
- Supported onboarding and training of new staff.
- Ensured cleanliness and compliance with health and safety standards.
Education
High School Diploma - Computer Support and Technical Support
St. Lawrence College
08.2020
Skills
- Customer service & client relations
- Team leadership & staff training
- Cash handling & POS systems
- Conflict resolution & problem solving
- Inventory management & merchandising
- Time management & adaptability
- Strong communication (English, Punjabi, Hindi)
- Sales optimization & promotional strategies
- Vendor collaboration & negotiation
- Staff onboarding & mentoring
LANGUAGES
English
Punjabi
Hindi
Timeline
Store Concepts Merchandising Lead
Shoppers Drug Mart
04.2024 - Current
Customer Service Representative / Team Lead
LCBO
05.2021 - 12.2023
Customer Service Representative
Tim Hortons
09.2019 - 12.2020
High School Diploma - Computer Support and Technical Support
St. Lawrence College
Similar Profiles
Minori MuraiMinori Murai
Co-Op Student at Shoppers Drug MartCo-Op Student at Shoppers Drug Mart
Vivian LongVivian Long
Postal Clerk at Shoppers Drug MartPostal Clerk at Shoppers Drug Mart
Isabella Mc DonaldIsabella Mc Donald
Cashier at Shoppers Drug MartCashier at Shoppers Drug Mart
Naail MohammadNaail Mohammad
Retail Worker at Shoppers Drug MartRetail Worker at Shoppers Drug Mart
Giovanna CarterGiovanna Carter
Dental Assistant at Dr, Utaca ChenDental Assistant at Dr, Utaca Chen