Gurleen Kaur
Scarborough,Canada
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Harvey’s and Swiss Chalet
Scarborough, ON
05.2023 - Current
- Operated cash register and processed customer payments accurately and efficiently.
- Provided friendly and efficient service, addressing customer inquiries and concerns professionally.
- Prepared and garnished food items according to customer requests and established procedures.
- Maintained a clean and organized work area, ensuring compliance with health and safety standards.
- Collaborated with team members to ensure timely and efficient service and support.
- Demonstrated a strong work ethic and willingness to learn and take on additional responsibilities.
Warehouse Assistant
Nike
Scarborough, ON
11.2024 - 06.2025
- Ensured accurate inventory control and timely processing of incoming and outgoing shipments.
- Operated warehouse equipment, including pallet jacks and RF scanners, to improve efficiency.
- Maintained clean, organized, and safe work environment in accordance with safety regulations.
- Collaborated with team members to meet daily performance goals and streamline warehouse workflow.
Baker
Tim Hortons
Vaughan, ON
07.2024 - 10.2024
- Prepared and baked fresh, high-quality pastries, donuts, and bread, ensuring adherence to Tim Hortons’ recipes and quality standards.
- Maintained a clean, organized, and safe kitchen environment in compliance with health and safety regulations.
- Monitored inventory levels for baking supplies and ingredients, ensuring stock availability while minimizing waste.
- Managed efficient baking schedules to meet customer demand during peak hours.
- Collaborated with team members to deliver excellent customer service and ensure the timely restocking of baked goods.
- Operated and maintained bakery equipment, including ovens, mixers, and proofing units, ensuring optimal functionality.
Front Desk Concierge
The Renaissance of Richmond Hill (Pillar Security)
Richmond Hill, ON
01.2023 - 01.2024
- Provided exceptional customer service to guests, ensuring a welcoming atmosphere.
- Managed access control systems and issued key cards for authorized entry.
- Monitored CCTV cameras and alarm systems, responding promptly to any suspicious activities.
- Conducted regular patrols and inspections to address security concerns.
- Handled resident complaints and resolved issues in a timely manner.
Education
Advanced Diploma - Business Administration - Management
Seneca College of Applied Arts And Technology
Toronto, ON09.2024
Skills
- Verbal and written communication
- Listening expertise
- Presentation delivery
- Microsoft Office proficiency
- Adaptability in fast-paced environments
- Customer satisfaction solutions
- Time management and prioritization
- Team collaboration
Certification
- Valid Ontario Security Guard License.
- Valid First Aid and CPR Certification.
- Certified Freight Broker
- Certified Truck Dispatcher
Timeline
Warehouse Assistant
Nike
11.2024 - 06.2025
Baker
Tim Hortons
07.2024 - 10.2024
Customer Service Representative
Harvey’s and Swiss Chalet
05.2023 - Current
Front Desk Concierge
The Renaissance of Richmond Hill (Pillar Security)
01.2023 - 01.2024
Advanced Diploma - Business Administration - Management
Seneca College of Applied Arts And Technology