Gurleen Kaur
AB
Summary
Innovative leader consistently achieving success in driving customer satisfaction, employee engagement, and operational efficiency. Expertise in training, motivating, and managing staff to deliver exceptional customer service. Excels at problem-solving, multitasking, and creatively resolving both customer and staff issues. Proven track record of success, confident in ability to enhance performance and overall success of any organization.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
07.2023 - 10.2024
- As a Tim Hortons management team member, the most important role is to supervise and support team members.
- Train and monitor new employees, and provide all the necessary guidance.
- Elevate team's performance to achieve exceptional customer satisfaction.
- Resolve customer complaints through professional conduct.
- Assist with receiving and organizing inventory.
- Review inventory levels and identified shortages.
- Work as a cash manager, which includes setting up cash at opening, and verifying it at closing.
- Monitor enforcement of food safety procedures, health requirements, and occupational standards.
- Maintaining a balance between agility, efficiency, and well-being.
Warehouse Worker
ABL Employment
11.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Performed general housekeeping and cleaning tasks
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Maintained clean, orderly work environment free of hazards
Education
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT IN GRAPHIC COMMUNICATION TECH
Cestar College of Montreal
Lasalle10.2022
Skills
- Project Management
- Graphic design
- Microsoft Word
- PowerPoint
- HTML
- Communication skills
- Cashier
- Supervising
- Teamwork
- Customer service
- Food and beverages
- Restaurant Experience
- Staff training
Languages
English
French
Punjabi
Hindi
Additionalinformation
Availability Monday to Sunday (Full Time)
Timeline
Supervisor
Tim Hortons
07.2023 - 10.2024
Warehouse Worker
ABL Employment
11.2022 - 02.2023
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT IN GRAPHIC COMMUNICATION TECH
Cestar College of Montreal
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