Summary
Overview
Work History
Education
Skills
References
Availability
Languages
Summary Objective
Languages
Certification
Accomplishments
References
Timeline
Generic

Gurleen Kaur

Surrey,Canada

Summary

Insurance agent with Level 1 Licence, pursuing Full CAIB and CIP qualifications. Expertise in customer service and policy management, with a proven ability to build strong client relationships. Knowledgeable in industry trends and regulations, ensuring high-quality service delivery. Recognized for problem-solving and negotiation skills that contribute to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tim Hortons
Vancouver, BC
01.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Help at Cash Counters and Tills

Medical Officer Assistant

Doaba Hospital
Mehatpur, Punjab, India
07.2022 - 07.2023
  • Worked as a Medical officer Assistant’s role.
  • Developed treatment plans for patients based on diagnosis and individual needs.
  • Maintained accurate records of patient data including test results, diagnoses, treatments, allergies.
  • Educated patients on preventative health care practices, nutrition, and lifestyle choices.
  • Greeted visitors, clients and guests in a professional manner.

Medical Officer Assistant

Thind Pharmacy
Mehatpur, Punjab, India
08.2021 - 06.2022
  • Worked as a Medical officer Assistant’s role.
  • Developed treatment plans for patients based on diagnosis and individual needs.
  • Assisted in the preparation of reports, presentations and correspondence.

Education

GED -

IBABC - Fundamentals of Insurance Level 1 Licence
BC
05-2025

Bachelor of Science - Associate Degree

Columbia College
Vancouver, BC, Canada
08-2025

High School Diploma -

Ekam Public School
Mehatpur, Jalandhar
01.2022

Skills

Sales and customer service

  • Inventory management
  • Billing and calculations
  • Team collaboration
  • Problem solving
  • Effective communication
  • Critical thinking
  • Customer Service

References

Available upon request

Availability

Open availability

Languages

  • Punjabi
  • Hindi
  • English

Summary Objective

Open to work in a dedicated environment of growth under an influential corporate based job.

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Certification

  • Level 1 Fundamentals of Insurance

Accomplishments

  • 1st Position in Grade 12 in Medical Studies

References

References available upon request.

Timeline

Customer Service Representative

Tim Hortons
01.2024 - Current

Medical Officer Assistant

Doaba Hospital
07.2022 - 07.2023

Medical Officer Assistant

Thind Pharmacy
08.2021 - 06.2022

GED -

IBABC - Fundamentals of Insurance Level 1 Licence

Bachelor of Science - Associate Degree

Columbia College

High School Diploma -

Ekam Public School

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Gurleen Kaur