Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

GURLEEN KAUR

Edmonton,AB

Summary

Results-driven professional with demonstrated success as a Lead Budtender at Hollybud Cannabis, specializing in team leadership and exceptional customer support. Utilized strong communication skills to boost customer satisfaction and support revenue growth. Known for effective problem-solving, adaptability, and contributing to strategic initiatives that enhanced overall sales performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Lead Budtender

Hollybud Cannabis
Edmonton, Alberta
02.2024 - Current
  • Researched market and industry trends to support informed strategic decisions.
  • Addressed customer concerns promptly, ensuring satisfaction and fostering loyalty.
  • Answered and directed incoming calls, connecting clients to the appropriate departments.
  • Reviewed and organized daily emails to help prioritize the manager’s key tasks.
  • Interpreted sales, gross profit, and inventory data to support business performance analysis.
  • Contributed to improvements in revenue, advertising strategies, sales performance, and HR functions.
  • Managed logistics and quality checks with vendors to ensure timely shipments and boost revenue.

Cashier Team Lead

Divine
Edmonton, Alberta
12.2023 - 02.2024
  • Accurately processed guest bills, collected payments, and provided correct change.
  • Promptly and professionally resolved customer complaints to ensure satisfaction.
  • Delivered exceptional customer service while adhering to company policies and procedures.
  • Maintained cleanliness and appearance of lobby and common areas, including restocking supplies and caring for plants.
  • Maintained detailed and accurate records of all guest transactions.

Education

Some College (No Degree) - Business Administration And Management

Northern Alberta Institute of Technology
Edmonton, AB
04-2025

Skills

  • Team leadership
  • Communication skills
  • Time management
  • Problem solving
  • Customer assistance
  • Excellent written and verbal communication
  • Multitasking Abilities
  • Professionalism
  • Adaptable and flexible
  • Order fulfillment
  • Upselling techniques
  • Friendly and helpful
  • Cannabis strain identification
  • Strong communication and interpersonal skills

Affiliations

  • Clubs & Campus Involvement
  • Side Projects or Personal Initiatives
  • Workshops Attended

Certification

  • sellsafe license

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Professional

References

References available upon request.

Timeline

Lead Budtender

Hollybud Cannabis
02.2024 - Current

Cashier Team Lead

Divine
12.2023 - 02.2024

Some College (No Degree) - Business Administration And Management

Northern Alberta Institute of Technology

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GURLEEN KAUR