Gurleen Kaur
Surrey
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/ Administrative Assistant
Lasik MD
04.2025 - Current
- Welcome patients with professionalism and guide them through the check-in process, ensuring all pre-treatment questionnaires are completed accurately
- Manage all incoming clinic communications, including phone calls and voicemails, and proactively confirm appointments to maintain daily scheduling efficiency
- Update patient records and appointment statuses in medical software systems, ensuring seamless coordination between administrative and clinical teams
- Oversee clinic aesthetics and monitor inventory levels, contributing to a clean, organized, and patient-ready environment
- Support front-desk operations by coordinating with clinical staff to optimize patient flow and reduce wait times
Program Assistant
Decoda Literacy Solutions
06.2024 - Current
- Managed executive calendars and travel logistics, reducing scheduling conflicts by 30% and improving on-time task completion by 15%
- Streamlined office correspondence by organizing emails and calls, improving response time by 20% and enhancing interdepartmental communication efficiency
- Optimized vendor partnerships, reducing material costs by 20% through strategic contract negotiations, ensuring timely deliveries across all IPALS sites
- Streamlined logistics management, improving delivery accuracy by 30% through efficient shipment processes and better labeling systems
- Prepared accurate reports and presentations for leadership, increasing document quality and reducing revisions by 40%, contributing to better decision-making
- Coordinated company-wide events and meetings, ensuring 100% on-time execution, which resulted in a 95% satisfaction rate from attendees
Administrative Assistant
KPMG LLP
03.2025 - 03.2025
- Scheduled internal and external meetings, coordinating staff and client availability to ensure efficient calendar management
- Used Schedule View to manage bookings, resolve conflicts, and optimize scheduling workflows
- Supported onboarding by activating ID badges, updating access logs, and preparing materials for new staff
- Coordinated catering and meeting setups based on guest count and lead time, ensuring smooth execution of events
- Processed client payments and managed invoices using IBS Invoice Management (SAP), maintaining accuracy and timeliness
- Communicated with internal teams and external vendors to resolve scheduling, courier, and access-related issues quickly and effectively
Department Support Assistant (Registration, Graduation and Curriculum)
Capilano University
04.2024 - 05.2024
- Processed and formatted curriculum and departmental materials with advanced word processing, improving document accuracy and presentation quality by 20%
- Ensured consistency and accuracy by meticulously proofreading, editing, and entering data, reducing errors in department materials by 30%
- Coordinated printing and distribution logistics for departmental materials, ensuring timely and efficient delivery across campus
- Improved file management system by converting physical records to digital, reducing document retrieval time by 25% and enhancing data accessibility
- Provided comprehensive clerical support, including transcribing minutes, booking appointments, and managing travel, enhancing departmental efficiency by 15%
Frontline Operations & Member Services Assistant
Capilano Students' Union
08.2023 - 04.2024
- Enhanced document accuracy and presentation quality by 20% through advanced formatting of curriculum materials, improving communication efficiency
- Streamlined office correspondence by organizing emails and calls, improving response time by 20% and enhancing interdepartmental communication efficiency
- Negotiated with vendors for office supplies, cutting procurement costs by 10% while ensuring timely deliveries, contributing to budget savings
- Streamlined electronic record management, cutting search times by 25% through an efficient and organized filing system
- Supported HR with onboarding and record management, reducing employee onboarding time by 15% and ensuring 100% compliance with HR policies
Guest Services Representative
CF Pacific Centre
04.2022 - 04.2024
- Processed invoices and reimbursements through accounting software, reducing payment delays by 20% and improving financial accuracy
- Oversaw office supplies and stationery management, maintaining stock levels and reducing procurement delays by 25%
- Directed the 'CF First Day' program, enhancing new employee onboarding and fostering stronger retailer connections, improving program satisfaction by 20%
Education
Associate of Science - Science
Capilano University
North Vancouver, BC12-2023
Skills
- Organization skills
- Time management
- Data entry
- Administrative support
- Schedule management
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Certification
- Professionalism in Allied Health, MedCerts - Feb 2025
- WHMIS for Workers, Canadian Centre for Occupational Health and Safety - Apr 2025
- Seven Generations, Island Health - Apr 2025
- First Aid- with CPR-C-AED, St. John Ambulance - Feb 2023
Timeline
Receptionist/ Administrative Assistant
Lasik MD
04.2025 - Current
Administrative Assistant
KPMG LLP
03.2025 - 03.2025
Program Assistant
Decoda Literacy Solutions
06.2024 - Current
Department Support Assistant (Registration, Graduation and Curriculum)
Capilano University
04.2024 - 05.2024
Frontline Operations & Member Services Assistant
Capilano Students' Union
08.2023 - 04.2024
Guest Services Representative
CF Pacific Centre
04.2022 - 04.2024
Associate of Science - Science
Capilano University
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