Gurleen Kaur
Brampton,Canada
Summary
Results-driven Customer Service Representative with over seven years of experience in high-volume operations management. Proven ability to lead teams of 15+ while excelling in scheduling, inventory management, and customer feedback collection. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Call Center Representative
ROGERS COMMUNICATIONS
02.2024 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Performed outbound calling campaigns to promote new products or services.
- Strengthened customer retention by offering discount options.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Receptionist
ROUTES CAR RENTAL
Mississauga, ON
12.2022 - 01.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Dispatcher
Vortex Freight Systems
Mississauga, Canada
10.2021 - 11.2022
- Receive emergency and non-emergency calls and record significant information
- Dispatch drivers Canada wide, USA wide & across the border
- Maintain all relevant documents & update Fleet Manager with new information
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Negotiate cost with clients for maximum profitability to company
- Handles all the paperwork- Related to Customs, Deliveries, Pickup, and Invoicing
- Provide field units with information about orders, traffic, obstacles, and requirements
- Learnt giving best output in fast paced environment
Customer Service Representative (Remotely)
Buchanan Technologies
Mississauga, Canada
03.2021 - 09.2021
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires to recommend the appropriate product or service
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Keep a record of incoming inquiries to be able to reference later
- Be able to process orders, forms, applications, or requests
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Learn about the products inside and out to be able to answer any questions from customers
Manager
Burger King
Bolton, Canada
04.2019 - 04.2021
- Responsible for the profit and loss management of the restaurant – develop and execute effective marketing strategies, review financial reporting to improve restaurant sales, maintain inventory, adhere to cash control and security measures, and manage labor
- Assisted the staff by promptly responding to their complaints or requests and resolving any issue raised
- Ensure company standards on facility, grounds, and equipment are maintained
- Perform inspection and troubleshooting of malfunctions in facilities and equipment
- Lead the management team in finding, selecting, recruiting, and hiring the best people for the restaurant, and also in training and retaining top performing employees
Customer Service Representative
Baltech Trucking Solutions
Mississauga, Canada
11.2017 - 01.2018
- Administration skills, receiving and replying to letters, planning purchasing and control of stock, merchandising and promotion of products to maximize their impact on prospective customers
- Good team player, enjoy working with the public in polite and helpful manner
- Confident gained while dealing with difficult situations and organizing skills
- IT skills and Competent with Microsoft applications (Word, Excel PowerPoint)
Education
High School -
Golden Senior Secondary School
Punjab, India12.2018
Computer Systems Technician – Networking -
St. Clair College
Windsor, CanadaSkills
- MS Office
- Word
- Excel
- PowerPoint
- Quick Books
- Fleet Manager
- POS Terminal
- Customer relationship management
- Problem solving
- Inbound and outbound calling
References
Available Upon Request.
Timeline
Call Center Representative
ROGERS COMMUNICATIONS
02.2024 - Current
Receptionist
ROUTES CAR RENTAL
12.2022 - 01.2024
Dispatcher
Vortex Freight Systems
10.2021 - 11.2022
Customer Service Representative (Remotely)
Buchanan Technologies
03.2021 - 09.2021
Manager
Burger King
04.2019 - 04.2021
Customer Service Representative
Baltech Trucking Solutions
11.2017 - 01.2018
High School -
Golden Senior Secondary School
Computer Systems Technician – Networking -
St. Clair College
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