Gurleen Kaur
Brampton,ON
Summary
Skilled in customer service and CRM software, I excelled at A&W Restaurants by effectively managing high-stress situations and resolving customer complaints, boosting loyalty. Demonstrated proficiency in data entry and active listening, I ensured high client satisfaction and efficiency at Kochar, mastering multiple software systems for optimal service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
A&w Restaurants
Toronto, ON
10.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Centre Representative
Kochar
India
03.2021 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Diploma - Business Management
Hanson College
Brampton, ON12.2025
Skills
- IELTS score: 65 overall
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Microsoft outlook
- Adobe photoshop
- Adobe illustrator
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
A&w Restaurants
10.2023 - 01.2025
Call Centre Representative
Kochar
03.2021 - 03.2023
Diploma - Business Management
Hanson College