Gurleen Kaur
Calgary,AB
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Lakeside Golf & Country Club. Excelled in conflict resolution and cash handling, demonstrating patience, empathy, and reliability. Achieved significant improvements in customer loyalty through effective problem-solving and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Front Desk Cashier
Lovely Sweets
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
Customer Service Desk Cashier
Domino's Pizza
12.2023 - 12.2024
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Lakeside Golf & Country Club
04.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Accounting - Accounting
CIOT
Calgary, AB09.2024
Skills
- Patience and empathy
- Team player attitude
- Workplace cleanliness
- Reliability and punctuality
- Cash handling expertise
- Conflict resolution
- Inventory management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Lakeside Golf & Country Club
04.2024 - 11.2024
Customer Service Desk Cashier
Domino's Pizza
12.2023 - 12.2024
Front Desk Cashier
Lovely Sweets
Business Accounting - Accounting
CIOT