Summary
Overview
Work History
Education
Skills
Activities
Languages
Certification
Timeline
Generic

Gurleen Kaur

Brampton

Summary

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Also, Offering more than four years experience in warehouse and security services. Safety conscious, upbeat and friendly team player with a good attitude and willingness to take on any task. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Material Handler

DHL
11.2022 - Current
  • Performs a variety of duties such as assembly, testing, operating machines/equipment, deburring, cleaning of finished items, packaging, inventory and maintaining records.
  • All work is performed in accordance with established policies and procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Increased customer satisfaction by accurately and promptly processing orders.
  • Helped train new employees in safe practices and warehouse procedures.

MOBILE SECURITY GUARD & GATEHOUSE SECURITY GUARD

Vista Security & Investigations
02.2019 - Current
  • Ensuring the implementation of security protocols, completing full building patrols and ground patrols to spot and investigate concerns . Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Responsible for providing immediate response and actions for all emergencies including medical emergencies. Reporting all the incidents to the security control center and worked according to the site post orders.
  • Assisting drivers at gatehouse with manifests, bill of lading and load types. Also assists dispatching by inputting delivery details .
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Customer Service Representative

Rogers Wireless
01.2018 - 01.2019
  • Meeting or exceeding sales target for cable, Rogers Hi speed Internet, Home phone and smart home monitoring by targeting residential customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Consulted with customers determined best methods to resolve service and billing issues by providing them superior world-class customer service.

Education

Computer Programmer -

Sheridan College
BRAMPTON, ON
12.2017

Skills

  • Type 40 WPM
  • Caring Companionship
  • Team player
  • Excellent time management skills
  • Conflict Management
  • Public Speaking
  • Presentation skills
  • Attention to detail
  • Schedule management
  • Record keeping

Activities

  • Literature
  • Environmental conservation
  • Art
  • Travel

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • First Aid, CPR, AED Certification - American Red Cross or American Heart Association.

Timeline

Material Handler

DHL
11.2022 - Current

MOBILE SECURITY GUARD & GATEHOUSE SECURITY GUARD

Vista Security & Investigations
02.2019 - Current

Customer Service Representative

Rogers Wireless
01.2018 - 01.2019

Computer Programmer -

Sheridan College

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Gurleen Kaur